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Open nowPosted 11 hours ago

Líder de Sac - Eusébio

Carajás Home Center

Where
Eusébio, Ceará, Brazil
Work mode
On site
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Your applicationOpen nowLíder de Sac - EusébioCarajás Home Center · Eusébio, Ceará, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Carajás Home Center's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 11 hours ago

The posting

A Carajás é uma empresa com mais de 20 anos de atuação no segmento de Home Center, somos líderes no nordeste e 6ª maior Home Center a nível nacional (fonte anamaco). Temos 12 lojas nas principais capitais do nordeste, 1 CD's e já estamos prospectando novas unidades em breve.Estamos com uma oportunidade de Líder de SAC na Carajás Home Center e gostaríamos de convidar você a se inscrever!Será um prazer conhecer melhor o seu perfil e considerá-lo para esta oportunidade conosco!

Responsabilidades e atribuições O seu dia a dia na posição você irá:Liderar e orientar a equipe, organizando escalas e a rotina de atendimento.Acompanhar indicadores e propor melhorias na qualidade do serviço.Resolver conflitos e pendências com foco na satisfação e fidelização dos clientes.Acompanhar devoluções, produtos avariados e transferências entre lojas.Encaminhar notificações do PROCON/DECON ao Jurídico, garantindo o cumprimento dos prazos.Acionar suporte técnico para manter os recursos de atendimento em funcionamento.

Requisitos e qualificações Obrigatórios:Ensino Superior Cursando.Pacote Office (Excel intermediário/avançado para gestão de indicadores). Conhecimento e operação de sistemas de atendimento ao cliente (CRM).Conhecimento de ferramentas de análise de dados (ex: QlikSense ou Power BI).Técnicas de resolução de conflitos em atendimento ao consumidor.Comunicação corporativa e redação empresarial.Noções de legislação de defesa do consumidor e práticas de contencioso administrativo básico.Conhecimento técnico do setor de materiais de construção (Home Center). Será um diferencial se você tiver:Ensino superior completo em Administração, Gestão Comercial ou áreas afins.

Informações adicionaisConvênio Médico por adesãoConvênio Odontológico por adesãoDesconto em ProdutosParcerias com Instituições de EnsinosSeguro de VidaTelemedicina Gratuita - SalviaTelepsicologia Gratuita - SalviaTelenutrição Gratuita - SalviaTotalPass por adesãoUniversidade CorporativaVale AlimentaçãoVale Transporte

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  1. A CV for this posting

    Written against Carajás Home Center's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Carajás Home Center's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Carajás Home Center's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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