Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 14 hours ago

Patient Services Liasion

Care Access33 open roles

Where
Lake Charles, Louisiana, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPatient Services LiasionCare Access · Lake Charles, Louisiana, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Care Access's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Care Access postings stay open a median of 30 days.

Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 14 hours ago

Care Access median: 30 days open

The posting

About Care Access

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com.

How This Role Makes a Difference

The Patient Services Liaison serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient coordination of clinical trial visits.This person's responsibility includes all patient service functionality including scheduling patients, handling the various of software’s and applications, helping patients with applications, diaries. The position involves close cooperation with researchers, study coordinators to ensure the highest quality of care.

How You'll Make An Impact

  • Front Desk Reception Greet patients and visitors, answer incoming calls. Address patient inquiries and concerns with professionalism, empathy, and discretion; escalate complex cases to appropriate clinical or operational leadership as needed
  • Administrative Support Maintain accurate site calendars and patient visit diaries, ensuring alignment across investigators, coordinators, and site staff. Coordinate, schedule, confirm, and reschedule patient visits in alignment with protocol requirements and site capacity Support patient use of study-related applications, diaries, and required documentation as required if delegated on the study Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance Prepare visit-specific materials, documents, and devices in accordance with visit schedules and study protocols supporting site operations Ensure accurate registration of appointments and timely updates in operational systems Work closely with investigators and site staff to ensure seamless patient flow and visit execution Build and maintain strong relationships with patients to support retention and a positive site experience Assist with scheduling, filing, and general office management. Prepare documents, reports, and forms to support site operations and clinical trial compliance.
  • Other Duties as Assigned Helping to advance the Future of Medicine program by supporting innovative healthcare screenings and guiding patients through a seamless care experience Cooperate with external service providers (e.g., couriers, cleaning services, equipment suppliers) to support site readiness

The Expertise Required

  • Ability to communicate and work effectively with a diverse team of professionals
  • Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments
  • Communication Skills: Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, patients, and vendors
  • Team Collaboration Skills: Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals
  • Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel
  • Ability to balance tasks with competing priorities
  • Critical thinker and problem solver
  • Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done
  • Friendly, outgoing personality with the ability to maintain a positive attitude under pressure
  • High level of self-motivation, energy and possess a high degree of urgency.
  • Ability to work independently in a fast-paced environment with minimal supervision
  • Ability to adapt to changes in responsibilities and workloads.
  • Must have a patient service mentality

Certifications/Licenses, Education, and Experience

  • Minimum Education: GED or high school diploma
  • Minimum Experience: Prior experience in healthcare, clinical trials, or administrative office work preferred. 2+ years of experience in patient services, clinical coordination, or a healthcare-related role. Experience in clinical trials or research setting is preferred. Understanding of HIPAA and patient privacy standards. Experience utilizing technology (electronic scheduling systems) Knowledge of Microsoft tools (Excel, Word, PowerPoint, Outlook, ...)

How We Work Together

  • Location: This is an on-site position with regional commute requirements
  • Travel: Occasional planned travel within the region will be required as part of the role. Overnight travel will be minimal (<10%).
  • Physical demands associated with this position Include: The ability to use keyboards and other computer equipment. Walking <5%, Standing 10%, Sitting 75%, Lifting up to, over, and overhead 25lbs <5%, Driving <5%

The expected pay range for this role is $17.00 - $26.00 USD per hour for full time team members.

Benefits & Perks (US Full Time Employees)

  • Paid Time Off (PTO) and Company Paid Holidays
  • 100% Employer paid medical, dental, and vision insurance plan options
  • Health Savings Account and Flexible Spending Accounts
  • Bi-weekly HSA employer contribution
  • Company paid Short-Term Disability and Long-Term Disability
  • 401(k) Retirement Plan, with Company Match

Mandatory Employer Disclosures

Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction. Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment. Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment. Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws. Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Diversity & Inclusion

We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

If you need an accommodation to apply for a role with Care Access, please reach out to: [email protected]

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Care Access's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Care Access's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Care Access's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.