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Open nowPosted 143 days ago

Customer Service Rep 1

CareTria8 open roles

Pay
$17 – $18 an hour
Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Rep 1CareTria · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CareTria's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 143 days ago

The posting

YOUR PASSION, ACTIONS & FOCUS is our Strength.Become one of our Contributors!Join the CareTria Team! The Customer Service Representative I (CSR) is an important member of our Contact Center team that creates and maintains customer relationships, understands products and services, researches inquiries, assembles and communicates information, verifies customers’ understanding of information, answers and records customer inquiries. Must be able to work the full time hours of Monday-Friday 8:30am -5:00pm ET.Fully remote role. ResponsibilitiesPromote meaningful relationships and brand loyalty through engaged and informed conversation with customers (health-care providers, office staff, patients, pharmacists, and pharmaceutical sales representatives).Respond to immediate customer questions, requests, concerns and needs.Manage a high volume of inbound and/or outbound contact with customers via telephone, email, and chat.Investigate issues that cannot be resolved at the initial point of contact and follow through until issue resolution.Escalate issues according to department protocol.Share feedback and assist management in enhancing the programs in order to provide the best customer service.Maintain accurate data in systems, and update as necessary.Utilize work-flows and scripting materials to inquire and help identify barriers with customers. The above duties are meant to be representative of the position and not all-inclusive.QualificationsHigh school diploma/GED or equivalent combination of education and experienceOne (1) year of work experience in a customer service or customer-focused roleExperience in a medical or pharmaceutical environment preferredAbility to provide consistently high-quality of customer service requiredExcellent written and oral communication skills with high level of professionalismExcellent interpersonal, organizational and active listening skills, with an ability to create customer relationshipsExtensive keyboarding, switching from multiple applications and use of phoneExcellent computer skills required, including strong Microsoft Excel capabilitCaretria is an equal opportunity employerThe expected base pay range for this position is $17.00- $18.00 an hour. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses. CareTria is an Equal Opportunity Employer.

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CareTria's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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