Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 days ago

Customer Service Representative

Cargomatic18 open roles

Pay
$21 – $27 an hour
Where
Dayton, NJ
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service RepresentativeCargomatic · Dayton, NJ

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cargomatic's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Cargomatic postings stay open a median of 56 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 12 days ago

Cargomatic median: 56 days open

The posting

Customer Service Representative – West End Express

Location: Dayton, NJ

Employment Type: Full-Time | On-Site (Monday-Friday, 8:00 AM to 5:00 PM) | Experienced

Compensation: $21.00-27.00 per hour depending on experience and qualifications

This is not a remote position. Relocation assistance is not offered.

Who We Are

Cargomatic is committed to making the lives of truckers and shippers easier. Our goal is to let truckers be truckers and shippers be shippers by simplifying the process for all our customers and vendors.

Cargomatic was named to the Built In Best Places to Work list, recognizing our people-first culture, strong benefits, and commitment to employee growth and well-being.

About the Role

West End Express is seeking an experienced Customer Service Representative to support customers and daily drayage operations in the NY/NJ market.

This role requires someone who understands port drayage, customer requirements, terminal operations, and the importance of proactive scheduling and communication to avoid unnecessary per diem, storage, and other accessorial costs.

The CSR will work closely with customers, dispatch, and internal teams to ensure shipments are scheduled, tracked, and resolved efficiently.

Key Responsibilities

  • Serve as the primary day-to-day customer contact for assigned accounts.
  • Communicate with customers regarding pickups, deliveries, appointments, delays, and shipment status.
  • Schedule and coordinate deliveries and pickups with customers and dispatch.
  • Monitor containers to ensure appointments and moves are completed within free time and avoid unnecessary per diem, storage, and detention charges.
  • Work proactively with customers and dispatch to address potential service issues before they result in additional costs.
  • Communicate daily with dispatch regarding load status, appointment changes, driver issues, terminal conditions, and customer requirements.
  • Maintain accurate and timely updates across multiple systems, including Trinium and other customer/operational platforms.
  • Document customer communications, scheduling changes, exceptions, and resolution activity.
  • Research and resolve shipment discrepancies and customer issues.
  • Follow up on open issues until a clear resolution is reached.
  • Escalate service or operational issues when necessary.

Qualifications

  • A minimum 3 years of customer service experience in transportation, logistics, trucking, or drayage.
  • A minimum 3 years of experience supporting NY/NJ port drayage operations.
  • Minimum 1 year of hands-on Trinium experience required
  • Strong understanding of NY/NJ terminals, appointments, container moves, per diem, storage, detention, and related drayage processes
  • Experience working with multiple transportation and customer systems
  • Strong communication and organizational skills
  • Excellent follow-up and attention to detail
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Strong problem-solving skills and a proactive approach to customer service

The Ideal Candidate

  • Candidate understands that strong customer service in drayage means staying ahead of the shipment, not reacting after there is a problem.
  • You are comfortable working directly with customers and dispatch, monitoring free time, identifying potential per diem exposure, and taking action to keep freight moving.

What's In It for You

  • Competitive pay.
  • Medical, dental, and vision benefits.
  • 401(k) company match.
  • Paid time off (PTO) and paid holidays.
  • Join a high-growth company redefining logistics and supply chain!

Equal Opportunity Employer

Cargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cargomatic's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cargomatic's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cargomatic's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.