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Open nowPosted 46 hours ago

D2B Supervisor, Digital Center of Excellence

Carhartt141 open roles

Where
5750 Mercury Dr, Dearborn, MI 48126, USA
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Your applicationOpen nowD2B Supervisor, Digital Center of ExcellenceCarhartt · 5750 Mercury Dr, Dearborn, MI 48126, USA

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Carhartt postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 46 hours ago

Carhartt median: 20 days open

The posting

Position Details: Title: D2B Supervisor, Digital Center of Excellence Department: D2C Reports to: Sr Manager Global Digital Support DCOE Location: Dearborn, MI Job Classification: Remote Job Summary The person in this position will oversee the day-to-day operations of the D2B Support Analyst Team to make sure the workflow is effective and efficient and addresses any questions and/or assistance where needed. Additionally, this leader is responsible for assisting Supervisors or Managers with development, analysis and implementation of staffing, training and scheduling. The primary purpose of the position is to manage the D2B orders through all stages of order fulfillment. The person in this position will work closely with distribution, digitizer, embroiderer, Order Management, Accounting and Consumer Customer Engagement to manage matters related to order processing such as on-time shipment management, communicating ATP (Available to Promise) issues and inventory movement as well as proactively monitoring firm orders. This person is responsible for approving the logos and digitization within the required SLA’s. In addition, this person will have responsibility for reconciling invoices from our outside vendors as well as providing standardized reporting and analytics to track key metrics. This person is responsible for managing internal embroidery orders and managed program orders. Associate Responsibilities

Oversee the day-to-day activities of D2B Support Team as requested by the Manager Along with management, works to maintain a high-quality work environment while keeping team members motivated to perform at their highest level – ensuring all SLA’s are met Acts as the central communication point among members of the team and leadership; is available to assist with associate questions or issues; provides answers, direction, coaching and resolution as well as call or email escalations– works closely with management to provide recommendations and improvement methodology for the team Support our corporate Personalization Strategy and Policy through the logo approval terms and conditions while working closely with our digitizer and embroiderer or internal embroidery opportunities Consultative services including special requests and orders from D2B consumers – supply mock-ups and samples as requested Manage D2B leads to determine appropriate avenue to support the business needs Process orders on the D2B consumers behalf and monitor ATP as well as order flow Responsible for working through SLA enforcement with the digitizer and embroiderer –direct point of contact Highly collaborative relationship with Distribution, Digitizer, Embroiderer, Order Management, Accounting and Consumer Customer Engagement Proactively monitor / manage all D2B consumer and managed program firm orders – communicate order processing issues, availability issues, quality concerns, clear deliver blocks, etc. Monitor the work orders being transmitted to the embroiderer or internal embroidery to validate accuracy Reconcile invoices from outside vendors Provide Standardized Reporting and Analytics and manager communication Reporting and presentation share outs for weekly, monthly, quarterly and annual business reviews.

Required Education

Bachelor’s Degree Preferred or relevant field work experience

Required Skills & Experience

A minimum of 3 years combined Customer Service or Order Fulfillment / Management experience required – personalization experience a plus Knowledge of relevant computer applications, required including SAP, Outlook, Excel, SalesForce, MS Word – Business Intelligence (Data Warehouse) preferred Natural relationship builder with integrity, reliability and maturity Strong interpersonal skills and communication skills - both verbal and written a must Ability to deal with difficult situations while keeping the customer in a position of integrity Ability to work independently / within a team environment working with minimal supervision – self motivated Critical Thinking and Problem solving skills – customer service focused and results oriented – detail oriented and accurate Strong organizational, prioritization and multitasking capabilities – work in a fast paced environment Good judgement in selecting methods & techniques for obtaining solutions

Physical Requirements and Working Conditions

Extensive phone and computer work This position has a Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events. Carhartt is a tobacco free workplace.

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