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Open nowPosted 32 hours ago

Care Coordinator

Caring249 open roles

Where
Wilmington, North Carolina, United States
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Your applicationOpen nowCare CoordinatorCaring · Wilmington, North Carolina, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Caring's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Caring postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 32 hours ago

Caring median: 6 days open

The posting

Care Coordinator — In-Home Senior Care

Company: Caring Senior Service Location: Wilmington, North Carolina Position: Full-Time Care Coordinator Schedule: Monday–Friday, with occasional after-hours support as scheduled Reports To: Agency Director / Home Care Manager

Position Summary

Caring Senior Service of Wilmington is seeking a highly organized, dependable, and compassionate Care Coordinator to manage caregiver schedules, coordinate client services, and support the daily operations of our growing in-home senior care agency.

The ideal candidate is an excellent communicator, a proactive problem-solver, and someone who thrives in a fast-paced environment where client needs and staffing priorities can change quickly.

Key Responsibilities

Caregiver Scheduling and Staffing

  • Develop, maintain, and adjust weekly caregiver schedules.
  • Match caregivers with clients based on availability, skills, location, and client preferences.
  • Respond promptly to caregiver call-offs and arrange replacement coverage.
  • Monitor caregiver attendance, punctuality, and scheduled hours.
  • Help reduce overtime, missed shifts, and unnecessary travel.
  • Coordinate new caregiver assignments and introductions.

Client Coordination

  • Communicate regularly with clients and families regarding schedules and service changes.
  • Address client concerns professionally and promptly.
  • Coordinate new client service starts, changes, and cancellations.
  • Follow up on client satisfaction and service quality.
  • Escalate care-related concerns to the appropriate supervisor or nurse.

Caregiver Support

  • Maintain positive relationships with caregivers.
  • Assist with onboarding, orientation, and scheduling training.
  • Help resolve scheduling conflicts and attendance concerns.
  • Communicate expectations regarding professionalism and reliability.
  • Support caregiver retention and employee satisfaction.

Administrative Responsibilities

  • Maintain accurate scheduling and client records.
  • Monitor electronic visit verification and missed clock-ins.
  • Review caregiver hours for payroll accuracy.
  • Communicate service changes affecting billing.
  • Participate in weekly staffing and operations meetings.
  • Maintain confidentiality and follow company policies.

Qualifications

Required

  • High school diploma or equivalent.
  • Minimum 1–2 years of scheduling, staffing, healthcare administration, or customer service experience.
  • Excellent organizational and communication skills.
  • Ability to manage competing priorities and urgent staffing situations.
  • Strong computer skills, including Microsoft Office.
  • Professional telephone and customer service skills.

Preferred

  • Experience in non-medical home care, home health, hospice, or senior living.
  • Experience scheduling caregivers, CNAs, or home health aides.
  • Familiarity with home care scheduling software.
  • Experience handling caregiver call-offs and client service issues.

Performance Expectations

Success in this position will be measured by:

  • Consistent coverage of scheduled client shifts.
  • Reduced last-minute staffing gaps.
  • Accurate caregiver schedules and time records.
  • Strong client and caregiver satisfaction.
  • Timely communication and resolution of scheduling problems.
  • Improved caregiver retention and continuity of care.
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  1. A CV for this posting

    Written against Caring's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Caring's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Caring's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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