Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Helpdesk Technician - Remote II

Carlisle LLC2,061 open roles

Where
Corporate Office
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHelpdesk Technician - Remote IICarlisle LLC · Corporate Office

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Carlisle LLC's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 4 days ago

The posting

Memphis, TN

Statement of Purpose:

To lead a team of helpdesk technicians in providing exceptional customer service and support, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction.

Key Responsibilities:

1. Team Leadership and Management

a. Manage and oversee the day-to-day operations of the helpdesk team. b. Delegate tasks and set deadlines for your internal team. c. Motivate team members and assess performance on a regular basis. d. Identify staffing needs and assist in the hiring and training process.

2. Training and Development

a. Identify skill gaps and organize training sessions to meet the technical and customer service standards of the organization. b. Mentor team members to enhance their skills and career progression.

3. Performance Monitoring

a. Monitor team performance against set KPIs and objectives. b. Provide regular performance feedback and manage performance reviews. 4. Quality Control

a. Ensure that the team adheres to service management and best practice methodologies. b. Implement quality control measures to ensure high standards of service are maintained.

5. Problem Resolution

a. Serve as the first point of contact for escalations of complex issues not resolved by team members. b. Develop and implement strategies to solve recurring technical issues. 6. Reporting

a. Prepare and deliver regular reports outlining team performance, achievements, and areas for improvement. b. Analyze trends in customer issues and system performance to guide improvements.

7. Customer Interaction

a. Handle complex customer service issues or complaints. b. Ensure customer satisfaction and maintain long-term customer relationships.

Skills and Qualifications:

Required:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent experience related field.
  • Proven experience as a helpdesk technician or similar role.
  • Strong leadership and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Proficient in helpdesk software and databases.
  • Ability to handle high-pressure situations calmly and effectively.

Preferred:

  • Certifications such as ITIL, HDI, or Microsoft Certified Professional.
  • Experience in a supervisory or leadership role.
  • Knowledge of industry's latest technology trends and applications.

Work Environment:

• This job operates in a fast-paced professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Requirements:

•While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Carlisle LLC's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Carlisle LLC's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Carlisle LLC's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.