Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Lead Sr, Crew Heath (Philippines)

Carnival Corporation218 open roles

Where
National Capital Region, NCR, Philippines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowLead Sr, Crew Heath (Philippines)Carnival Corporation · National Capital Region, NCR, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Carnival Corporation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Carnival Corporation postings stay open a median of 14 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted yesterday

Carnival Corporation median: 14 days open

The posting

Job Description

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Sr. Lead, Crew Health. Only candidates currently residing in Metro Manila, Philippines, are encouraged to apply, as this is a full-time, daily onsite position based in our Pasay office.

Job Summary:

The Sr. Lead, Crew Health is responsible for overseeing the day-to-day operations, performance, and delivery of case management services to support high-quality, cost-effective, and timely healthcare for hospitalized and non-hospitalized crew members across Carnival Corporation's global fleet.

This role provides leadership, guidance, and operational oversight to the Case Management team, ensuring effective coordination of medical care, case progression, communication, documentation, and adherence to established clinical and operational standards. The Supervisor serves as a key liaison between stakeholders in the crew health journey, including shipboard medical teams, crew members, shoreside healthcare providers, assistance companies, and internal stakeholders to promote positive health outcomes, appropriate utilization of healthcare resources, and timely return-to-work decisions.

The Sr. Lead supports the Manager to manage and advise on complex medical cases, providing consultation and escalation support to Case Management Specialists while ensuring consistency in case handling, benefit administration, risk identification, and regulatory compliance. This role is responsible for monitoring case metrics, identifying trends, implementing process improvements, and ensuring all required documentation and reporting requirements are maintained in accordance with departmental standards.

Working closely with Medical Operations, People's Team, Crew Care, Travel Services, Assistance Companies, and external healthcare partners and other stakeholders, the Supervisor ensures that crew members receiving care ashore have access to appropriate medical services, logistical support, accommodations, transportation arrangements, and immigration or customs assistance when required. The role also supports engagement with vendors and assistance providers to evaluate service delivery, address operational challenges, and drive continuous improvements in quality, cost, and crew experience.

The Sr. Lead supports employee development through coaching, performance management, training, and workload coordination while fostering a culture of accountability, collaboration, and service excellence. The position reports to and supports the Manager and operates within the broader Carnival Corporation Crew Health management structure. It also includes participation in a rotational on-call program to provide 24/7 support and oversight for urgent medical cases and operational escalations.

Key Accountabilities / Job Functions:

Case Management Operations & Oversight:

  • Supervise the day-to-day activities of the Case Management team, ensuring timely, consistent, and effective management of medical cases from disembarkation through return to work, maximum medical improvement, or case closure.
  • Perform case management responsibilities consistent with the Case Management Specialist role, including the coordination, documentation, monitoring, and progression of cases in accordance with established standards.
  • Provide guidance, direction, and escalation support to Case Management Specialists on complex cases such as high-risk, high-cost, catastrophic, clinically complex and long-term medical cases.
  • Serve as the escalation point for operational, clinical coordination, and service-related issues impacting crew members receiving shoreside medical care.
  • Oversee engagement with crew members, next of kin, medical providers, assistance companies, and internal stakeholders to ensure appropriate communication, service delivery, and case progression.
  • Ensure effective coordination between stakeholders such as shipboard medical teams, shoreside healthcare providers, assistance companies, and internal partners to facilitate continuity of care and optimal health outcomes. This includes supporting coordination with shipboard medical teams when directed or as operationally required.

Risk & Quality Management Reporting:

  • Identifies high risk/catastrophic crew cases and alerts management accordingly.
  • Identifies patterns and/or trends in crew member illnesses and injuries
  • Assist with and review of medical records for quality assurance purposes, particularly for complex cases, as required or directed.
  • Assist with and review of medical charts when required or requested for medicolegal purposes and coordinate with legal / claims and risks teams for mitigation of cases.
  • Identify and escalate concerns, red flags, or trends related to medical providers and service delivery.
  • Ensure accurate, complete, and timely case documentation within electronic health and case management systems.
  • Oversee maintenance of communication logs, case summaries, medical records, and operational reporting to support compliance, audit readiness, and continuity of care.

Operational Support:

  • Support the Crew Health and Health Operations teams in the coordination of crew member medical disembarkation cases.
  • Provide support with departmental projects and other operational requirements, as assigned.

Qualifications:

  • Bachelor’s degree in Nursing is required
  • With 5+ years combined experience in patient care, case management, occupational health, and/or utilization review
  • Familiarity and experience with medical billing procedures. Excellent organizational and communication skills
  • Shipboard clinical experience preferred
  • Must be willing to work onsite daily at our Pasay office

#LI-PV1

#LI-Onsite

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Carnival Corporation's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Carnival Corporation's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Carnival Corporation's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.