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Open nowPosted 1103 days ago

Account Management Specialist

Carrier4,218 open roles

Where
Tennessee, United States
Work mode
On site
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Your applicationOpen nowAccount Management SpecialistCarrier · Tennessee, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Carrier's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Carrier postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 1103 days ago

Carrier median: 1 days open

The posting

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

We are currently seeking a Tier 2 Customer Service Associate supports Tier 2 Customer Service Representatives in all aspects of order management. You will utilize internal tools, email, and phone to assist customers with their questions; you will suggest product substitutions and provide alternative solutions to specific challenges. The ideal candidate will be a team-oriented, customer-focused and proactive critical thinker who is looking for an opportunity to join a diverse organization.

Key Responsibilities:

  • Support CSR in all aspects of order management
  • Maintain shared mailbox functions (response to inquiries, order entry, research, maintenance, follow-up, Material master interactions, inventory inquires, and shipment follow up)
  • In-house and MRO mailbox
  • In-house order include advertisement, government orders, special events, and no charge with cost account from internal directives
  • Midea shared Salesforce Queue
  • Order entry, maintenance, and shipments
  • Container Directs
  • Order entry, container utilization, maintenance, communications
  • Consignment
  • Daily and monthly consignment maintenance, ZKR serial fixes, daily sales reconciling, ZKE sales order force process, file cleanup, force invoicing, inventory team interactions and cleanup
  • Add on mailbox
  • Order entry, maintenance, and communications
  • MRO Box Coverage
  • Customer assistance with email inquiries, work with CSR and RBM, research, price and availability, PO status, Sub parts
  • Account Coverage
  • Daily account manager duties
  • Maintenance, customer calls, email, orders, reports, TM interactions, Track and Trace, communicate with planning, production, pricing, accounting, recommunication’s with CSR before they are away, post communication follow-ups
  • Communication with Tier 1 for PIPO questions, order entry inquires, and Price and availability follow ups
  • Win Shuttle
  • Order files, D2D, and prioritizations

Required Qualifications:

  • HS Diploma or GED
  • 5+ years in customer service

Preferred Qualifications:

  • Prior customer service experience, preferably in this customer account/project management environment.
  • Background in Residential and Commercial HVAC applications, products and systems is desired.
  • Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Five9).
  • Experience working in SAP is desired.
  • Experience working in Salesforce is desired.
  • Proficiency in Microsoft Office products (strong knowledge of Excel)
  • Superior follow-up and follow-through skills.
  • Honest, dependable, accountable
  • Strong verbal and written communication skills; exceptional interpersonal skills.
  • Ability to analyze unlike information and draw conclusions/recommendations
  • High degree of self-motivation to recognize, address and improve business practices.
  • Sense of urgency, self-initiative, commitment, and sense of ownership.
  • Highly organized and flexible with the ability to prioritize customers’ demands and requirements while meeting Company objectives.

#LI-Onsite

RSRCAR

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