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Open nowPosted 27 hours ago

Customer Service Technician

Carrier4,260 open roles

Where
Tennessee, United States
Work mode
On site
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Your applicationOpen nowCustomer Service TechnicianCarrier · Tennessee, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Carrier's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Carrier postings stay open a median of 2 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 27 hours ago

Carrier median: 2 days open

The posting

About This Role

This position is for a Customer Service technician who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

Key Responsibilities

  • Serve as a first-line customer support representative, managing a high volume of inbound calls and cases (approximately 60–70 per day) while maintaining a positive and professional demeanor.
  • Respond to customer inquiries via phone and email, ensuring timely, accurate, and customer-focused resolutions.
  • Process customer transactions and order entries in SAP in accordance with company policies and established procedures.
  • Manage and resolve customer cases using Salesforce, including monitoring daily reports and ensuring proper documentation and closure.
  • Provide customers with options and alternative solutions aligned with their specific needs and circumstances.
  • Partner with Tier 2 support teams by supplying accurate transactional details and ensuring seamless issue escalation when required.
  • Maintain consistent follow-up with customers to ensure resolution satisfaction and issue closure.

Required Qualifications

  • High School Diploma or GED
  • 2 years of relevant customer service or call center experience.

Preferred Qualifications

  • Collaboration & Team Support
  • Process Adherence
  • Initiative & Ownership
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  1. A CV for this posting

    Written against Carrier's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Carrier's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Carrier's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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