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Open nowPosted 130 days ago

Customer Service Technician

Carrier4,278 open roles

Where
Rhode Island, United States
Work mode
On site
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Your applicationOpen nowCustomer Service TechnicianCarrier · Rhode Island, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Carrier's own form.

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Carrier postings stay open a median of 7 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 130 days ago

Carrier median: 7 days open

The posting

This role will provide professional, effective and efficient technical support for all Viessmann products in the Warwick, RI area.

Role Responsibilities

  • Provide customer service / technical support for Viessmann commercial and residential boilers, burners, controls, components, indirect fired water heaters, air-handling units and heat pumps.
  • Document all customer interactions / technical support in Salesforce Service Cloud CRM.
  • Internal and external customer service / technical support is provided through responding to calls through the call center, email, and responding to field questions in technical chat rooms.
  • Use available systems and technology to guide and assist contractors with knowledge-based troubleshooting, advising and resolving field issues.
  • Assist in repair protocol and procedures including accurate service records and reports.
  • Communicate with Product Engineering on a regular basis to report product service issues.
  • When required, participate in telephone and field support outside of normal business hours including weekends and holidays.
  • Assist in the development and delivery of seminars, webinars, hands-on product training, short technical videos and workshops for internal and external customers.
  • Additional tasks and functions may be required.

Required Qualifications

  • High school diploma or GED.
  • Minimum of 2 years of experience with Hydronic heating, Refrigeration, HVAC systems, or mechanical systems industry.

Preferred Qualifications

  • Graduate of a Technical College or University with a focus on mechanical or electrical engineering technology preferred.
  • Experience with HVAC systems analysis preferred.
  • Strong written and verbal communication skills, along with the ability to work and promote teamwork.
  • Competent computer skills, strong working knowledge of Microsoft PowerPoint, Office applications and/or Google applications.
  • Analytical thinking, inspection and diagnostic focused problem-solving skills.
  • Demonstrate excellent customer service skills, with the ability to communicate effectively with customers and team-members in a professional manner.
  • Able to work independently, personable, and enjoys interacting with people.
  • Ability to read and comprehend piping and wiring diagrams.
  • Experience working with multimeters, manometers, combustion analyzers, and other common technical tools.
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