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Open nowPosted 8 hours ago

Order Management and Fulfillment Coordinator

Carrier4,211 open roles

Where
North Carolina, United States
Work mode
On site
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Your applicationOpen nowOrder Management and Fulfillment CoordinatorCarrier · North Carolina, United States

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Carrier postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 8 hours ago

Carrier median: 1 days open

The posting

About This Role

Lead site order management by aligning SIOP, Sales, and factory operations to deliver customer commitments. Drive cross-functional collaboration, resolve delivery exceptions, and maintain accurate backlog, OTD, and revenue reporting. Build strong partnerships across teams and sites to achieve shared business objectives.

Key Responsibilities

  • Develops strategies for materials planning and SIOP.
  • Responsible for the development of standardized processes within materials planning and SIOP in order to optimize the utilization of business resources and meet customer expectations for delivery.
  • Responsible for the development of indicators that enable visibility to short and long-term market trends and demand.
  • Identifies appropriate demand streams and establishes data relationship linkages.
  • Works with product development leaders and sales and marketing teams to develop demand forecasts.
  • Responsible for planning capacity and fulfillment demand with plant manufacturing operations.
  • Works with manufacturing team and develops monthly production volume planning using the business forecast, inventory position, actual customer orders, and the defined capacity parameters.
  • Identifies and develops new technologies to improve materials planning and SIOP capability, sustainability, and reliability.
  • Responsible for tracking appropriate metrics to drive results and continuous improvement.
  • Responsible for the development of processes and plans to improve supply capabilities.
  • Establishes clear and robust metrics to measure progress through process improvements for SIOP.

Role Purpose:

  • Delivery Commitments: Align orders with capacity and material availability. Coordinate across Sales, Planning, Materials, and Operations to resolve constraints, clear holds, and protect customer commitments.
  • Exception Management: Lead daily OTD and past-due reviews, align stakeholders on recovery plans, and drive actions to closure with clear ownership and accountability.
  • Performance & Revenue: Own site OTD and backlog reviews. Partner with Finance and cross-functional teams to track revenue, identify risks, and drive recovery opportunities.
  • Data & Continuous Improvement: Maintain master report accuracy, commitment dates, and reason codes. Support automation, standardization, and site improvement initiatives in collaboration with other teams.

Required Qualifications

  • Bachelor’s Degree
  • 3+ years of Working with Excel and Project Management.

Preferred Qualifications

  • Leadership & Analytical Skills: Analyze OTD, past-due backlog, and revenue variances to identify root causes and drive corrective actions. Lead cross-functional reviews, establish clear ownership, and follow through to resolution.
  • Operational Experience: Experience managing manufacturing orders, backlog, and delivery commitments. Working knowledge of SIOP, capacity planning, material availability, and order scheduling, with the ability to maintain accurate order, shipment, invoice, and commitment-date data.
  • Collaboration & Teamwork: Demonstrated ability to work effectively across functions, sites, and levels of the organization. Strong communication, relationship-building, and problem-solving skills, with a proactive, team-oriented approach focused on shared goals, transparency, and accountability.
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