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Open nowPosted 34 hours ago

Senior Customer Quality Engineer – Air Cooled Value Stream

Carrier4,298 open roles

Where
North Carolina, United States
Work mode
On site
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Your applicationOpen nowSenior Customer Quality Engineer – Air Cooled Value StreamCarrier · North Carolina, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Carrier's own form.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Carrier postings stay open a median of 9 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 34 hours ago

Carrier median: 9 days open

The posting

About this role

The Quality Engineer supports Carrier’s external performance, warranty reduction goals, and customer satisfaction initiatives. This role serves as a key interface between Service, Engineering, and Manufacturing, ensuring effective claim management, root‑cause analysis, and continuous improvement.

Key Responsibilities

  • Drive external quality metrics including Claim Count, Standard Warranty, and Customer Escapes (PPM).
  • Act as the primary interface with Technical Service Managers for warranty topics.
  • Review and validate warranty claims to ensure compliance with Carrier Warranty Standards.
  • Lead Schedule Q (Cost of Poor Quality) activities, with focus on reducing warranty associated with commissioning and first‑year warranty costs.
  • Track and monitor warranty contributors and work to meet or exceed corporate warranty‑reduction targets.
  • Collaborate with Engineering to implement corrective actions addressing warranty cost drivers.
  • Support field teams with plant‑related information when beneficial.
  • Coordinate field part returns to enable effective root‑cause analysis.
  • Lead structured investigations using 8D and A3 methodologies.
  • Analyze large data sets to identify key contributors and develop targeted improvement projects.
  • Responsible for summarizing, quantifying, and reporting on a regular basis progress on external quality metrics.
  • undefined

Required Qualifications

  • Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering.
  • 5+ years of experience in Quality, Continuous Improvement, Operational Excellence, or Operations in a manufacturing environment.
  • 2+ years of experience analyzing complex manufacturing and quality data to identify root causes, determine drivers of variation, and implement corrective actions.
  • 1+ years of experience using Microsoft Office tools.

Preferred Qualifications

  • Master’s degree in Engineering or MBA.
  • Strong communication skills and business acumen.
  • Experience with SalesForce.
  • Awareness of HVAC equipment operation.
  • Experience with PPAP, APQP, and continuous improvement tools.
  • Ability to work effectively in diverse, international environments.
  • Experience with Power BI
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