Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 41 days ago

Customer Success Manager (12month FTC)

carsales24 open roles

Where
Sydney, NSW, Australia
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Manager (12month FTC)carsales · Sydney, NSW, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on carsales's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. carsales postings stay open a median of 21 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 41 days ago

carsales median: 21 days open

The posting

Company Description

Are you ready to be a big part of something big?

At carsales, we’re all about making buying and selling a great experience. Since 1997, we’ve been evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want to offer meaningful opportunities that empower you to make a lasting impact. But for that to happen, we strive to feel small, small enough to stay agile, learn across teams, and connect authentically with each other.

With a vision to be the global leader in online vehicle marketplaces, we’re transforming how people buy and sell across the world. We discover new ideas and bring them to life. We continue to grow, and we continue to evolve and we’re not afraid to take bold steps to get there.

This is your opportunity to join carsales in the role of Customer Success Manager on a 12 month fixed term contract. You'll partner with automotive dealers to help them get the most value from their carsales subscription. Managing a portfolio of 300 dealer customers, you'll become their trusted adviser - building strong relationships, providing strategic guidance and using data-driven insights to improve product adoption, customer satisfaction and long-term success. Working closely with Sales, Advertising and Onboarding teams, you'll play a key role in delivering exceptional customer experiences while identifying opportunities to help customers grow their business.

Our Sales teams are full of talented individuals who partner with our customers – whether that be dealerships, agencies, automotive manufacturers, corporates or finance and insurance companies. They’re passionate about ensuring we remain a market leader, providing best in class services and offering tailored solutions to our clients and customers. We have multiple sales teams who look after different client bases, so there are plenty of opportunities to move teams and learn something new if you’re wanting to broaden your skillset.

We embrace hybrid working combining the flexibility of remote work with the energy and connection of in-person collaboration. We champion flexibility and offer a range of policies and leave options to support your wellbeing.

What’s on offer:

  • A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
  • We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace and a WORK180 endorsed employer for women.
  • The support of a highly engaged, high-performing team including a leadership team that you’ll actually have face time with.
  • 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave and paid family & fertility planning leave.

Job Description

  • This is an excellent entry-level opportunity for someone with 1-3 years of experience who is looking to build a successful career in account management and sales.
  • Manage a portfolio of 300 automotive dealer customers, building trusted relationships through a digital-first engagement model.
  • Become the primary point of contact for your customers, providing proactive support, strategic advice and tailored solutions that help them achieve their business goals.
  • Use customer insights, platform data and performance reporting to identify opportunities to improve product adoption, engagement and retention.
  • Champion product best practice by educating customers on new features, capabilities and ways to maximise the value of their subscription.
  • Identify opportunities to grow customer value through subscription optimisation and additional products and services.
  • Collaborate with Advertising Specialists, Account Executives and Onboarding teams to deliver a seamless customer experience across every stage of the customer lifecycle.
  • Manage your portfolio with a proactive, organised approach while consistently delivering outstanding customer outcomes.

Qualifications

  • Experience in Customer Success, Account Management or Client Services within a SaaS, technology or digital business.
  • A passion for building strong customer relationships and helping customers achieve their business goals.
  • Confidence using data and insights to identify opportunities and communicate value.
  • Excellent communication and stakeholder management skills with the ability to influence and engage customers remotely.
  • Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
  • A proactive, commercially minded approach with a focus on customer retention, growth and continuous improvement.

We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make a difference, we’d love to hear from you.

Additional Information

A few other things we want you to know...

  • As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
  • If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.
  • We understand the importance of work-life balance and offer flexible working arrangements, including part-time options. If you’d like to explore this, just ask during the process.
  • We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
  • Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.

So come and join our team - because every role is a big role in our plans to go big.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against carsales's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on carsales's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    carsales's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.