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Open nowPosted 41 days ago

Enterprise Customer Success Manager

carsales24 open roles

Where
Sydney, NSW, Australia
Work mode
Hybrid
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Your applicationOpen nowEnterprise Customer Success Managercarsales · Sydney, NSW, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on carsales's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. carsales postings stay open a median of 21 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 41 days ago

carsales median: 21 days open

The posting

Company Description

Are you ready to be a big part of something big?

At carsales, we’re all about making buying and selling a great experience. Since 1997, we’ve been evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want to offer meaningful opportunities that empower you to make a lasting impact. But for that to happen, we strive to feel small, small enough to stay agile, learn across teams, and connect authentically with each other.

With a vision to be the global leader in online vehicle marketplaces, we’re transforming how people buy and sell across the world. We discover new ideas and bring them to life. We continue to grow, and we continue to evolve and we’re not afraid to take bold steps to get there.

Our Sales teams are full of talented individuals who partner with our customers – whether that be dealerships, agencies, automotive manufacturers, corporates or finance and insurance companies. They’re passionate about ensuring we remain a market leader, providing best in class services and offering tailored solutions to our clients and customers. We have multiple sales teams who look after different client bases, so there are plenty of opportunities to move teams and learn something new if you’re wanting to broaden your skillset.

We embrace hybrid working combining the flexibility of remote work with the energy and connection of in-person collaboration. We champion flexibility and offer a range of policies and leave options to support your wellbeing.

What’s on offer:

  • A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
  • We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace and a WORK180 endorsed employer for women.
  • The support of a highly engaged, high-performing team including a leadership team that you’ll actually have face time with.
  • 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave and paid family & fertility planning leave.

Job Description

What you’ll be doing

As an Enterprise Customer Success Manager, you’ll manage relationships across some of our largest automotive dealer groups, partnering with up to 150 dealers to drive engagement, product adoption and long-term customer success.

You’ll be out in the field as well as working virtually with dealers, using data and insights to identify opportunities, solve challenges and help customers get the most from their SaaS subscriptions. You’ll work closely with Enterprise Account Managers, Account Executives and Onboarding teams to deliver a seamless customer experience while identifying opportunities for growth and re-engagement.

If you’re a commercially minded customer success or account management professional who loves building strong relationships, working with data and making a measurable impact, we’d love to hear from you.

You’ll

  • Own and grow relationships across a portfolio of enterprise automotive dealers
  • Use data and insights to identify risks, opportunities and areas for improvement
  • Drive product adoption, best practice and customer engagement
  • Deliver compelling reporting and insights to dealer stakeholders
  • Identify subscription uplift and advertising opportunities
  • Partner with internal teams to support onboarding, renewals and customer growth

Qualifications

What we’re looking for

Someone who is customer-obsessed, commercially savvy, highly organised and confident engaging with senior dealer stakeholders. Automotive, SaaS or technology experience is a big plus.

  • Proven experience in Customer Success, Account Management or Client Services, ideally within SaaS or technology
  • Strong relationship-building and stakeholder management skills, with the confidence to engage with senior decision-makers and business owners
  • A commercial mindset, with an ability to identify growth, retention and upsell opportunities
  • Strong data and analytical skills, with the ability to turn customer data into clear, actionable insights
  • Highly organised and proactive, with the ability to manage a large portfolio and stay ahead of customer needs
  • Excellent communication, presentation and influencing skills
  • A genuine customer-first mindset, with a focus on delivering value and building long-term partnerships
  • Comfortable working in a hybrid, field-based role, managing priorities across multiple customers
  • Experience in automotive, digital advertising or SaaS would be highly regarded

We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make a difference, we’d love to hear from you.

Additional Information

A few other things we want you to know...

  • As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
  • If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.
  • We understand the importance of work-life balance and offer flexible working arrangements, including part-time options. If you’d like to explore this, just ask during the process.
  • We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
  • Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.

So come and join our team - because every role is a big role in our plans to go big.

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    Written against carsales's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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