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Open nowPosted 19 hours ago

Customer Care Officer

Cartrack242 open roles

Where
Khet Bang Na, Thailand
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Your applicationOpen nowCustomer Care OfficerCartrack · Khet Bang Na, Thailand

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cartrack's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.8% of postings close within 7 days. Measured by our own scanner across the market. Cartrack postings stay open a median of 7 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.8%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 19 hours ago

Cartrack median: 7 days open

The posting

Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimize fleets, driver behaviour, insurance risk, safety and asset recovery.

Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, and Asia Pacific. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally.

Responsibilities

  • Handle customer inquiries through inbound calls, Line Official Account (Line OA) chat, and email support.
  • Provide initial support and user guidance for the company's applications, GPS vehicle tracking systems, dash cameras, and other related products and services.
  • Coordinate with relevant teams, such as IT and Technical Support, to resolve customer issues, monitor case progress through completion, and communicate updates and resolutions to customers.
  • Record and maintain accurate case information, including updates and actions taken, in the system.
  • Prepare and maintain case summary reports, including ticket volume, case status, resolution progress, and case closure results.

Requirements

  • Vocational Certificate in any related fields or higher education certificate
  • Minimum 1 year of experience in Customer Service/Call Center/Customer Care/Help desk
  • Fair Command of English (Read and Write E-mail)
  • Passion and Service mind
  • Familiar with Microsoft Office applications
  • Hands-on and a positive attitude
  • Team player, with a high level of energy and able to work independently
  • Able work under pressure, coordination skill, multi-tasking, service-minded

Work Arrangement

  • Office-based
  • Working days: Monday to Friday
  • Working hours: 8:30 AM – 5:30 PM

........................................................................................................................

หน้าที่รับผิดชอบ

  • ดูแลและให้บริการลูกค้าผ่านการรับสายโทรศัพท์ (Inbound Call), ตอบแชท Line OA, และ ตอบ Email ลูกค้า
  • ให้คำแนะนำและแก้ไขปัญหาเบื้องต้นเกี่ยวกับการใช้งาน Application, ระบบ GPS ติดตามรถ, กล้องรอบคันรถ, และอุปกรณ์อื่น ๆ ของบริษัท
  • ประสานงานกับทีมที่เกี่ยวข้อง (เช่น IT หรือ ฝ่ายช่างเทคนิค) เพื่อแก้ไขปัญหาให้ลูกค้า และติดตามสถานะเคสที่ประสานงานจนดำเนินการเสร็จสิ้น จากนั้นแจ้งผลให้ลูกค้าทราบ
  • บันทึกข้อมูลเคส และอัปเดตผลการดำเนินงานลงระบบ
  • จัดทำรายงานสรุปเคส เช่น จำนวน Ticket, สถานะเคส, และผลการปิดเคส

คุณสมบัติผู้สมัคร

  • วุฒิการศึกษาขั้นต่ำ ปวช. สาขาใดก็ได้
  • มีประสบการณ์ด้าน Customer Service/ Call Center/ Customer Care อย่างน้อย 1-2 ปี
  • ทักษะภาษาอังกฤษอยู่ในระดับเบื้องต้น (ใช้เฉพาะการอ่านเมนูระบบของบริษัทและเขียนอีเมล)
  • มีใจรักในงานด้านบริการ (Service Mind)
  • มีความรู้ด้านการใช้โปรแกรมต่างๆ ขั้นพื้นฐาน เช่น Microsoft Word/ Excel/ Google Map

รูปแบบการทำงาน

  • ทำงานประจำที่ออฟฟิศ
  • วันทำงาน: วันจันทร์ ถึง วันศุกร์
  • เวลาทำงาน: 08:30 น. – 17:30 น.
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