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Open nowPosted 113 days ago

Technical and Operation Team Leader (IT, IoT, Telemetic)

cartrackasiacareerpage251 open roles

Where
Kowloon Bay, Hong Kong
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Your applicationOpen nowTechnical and Operation Team Leader (IT, IoT, Telemetic)cartrackasiacareerpage · Kowloon Bay, Hong Kong

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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 113 days ago

The posting

Job Summary

Are you a dynamic leader with a strategic mindset and able to manage a diverse team?

Do you take ownership, embrace challenges and love problem-solving?

Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

Appreciate your perusal on our company background prior to the interview. Karooooo

Responsibility

  • Manage and ensure smooth operation, improve effectiveness within the operation department.
  • Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner.
  • Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
  • Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions.
  • Monitor the daily fitment statistics and be responsible for technicians’ productivity.
  • Analyze, identify, and report on industry trends, to review on the feasibility of new product development.
  • Plan and manage fitment capacity (people), and provide fitment guidelines to team
  • Perform daily technical maintenance management functions (hardware development testing)
  • Manage stock and consumables for required for fitment activities
  • Provide products and systems training to internal employees and customers when required.
  • Review and approve all billing reports from various service providers.

Requirements

  • Bachelor Degree in Engineering with outstanding academic performance
  • Minimum of 5 years’ experience in team management. Experience in a similar industry is an added advantage
  • Proven track record in customer service
  • Proficient in English and Mandarin (to liaise with Chinese speaking customers)
  • Excellent communication and interpersonal skills
  • Hands-on and a positive attitude
  • Technically independent with good initiative
  • Strong analytical problem-solving skills with an out-of-box approach in providing solutions
  • Vehicles knowledge is a plus
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