The posting
Description:
Protect and grow market share and profitably within a Division in accordance to the Division and Company strategy.
Requirement:
Grade 12 with at least 5 (five) years retail management experience
Valid Drivers license and must be able and willing to travel extensively
Valid ID or valid work permit (local)
Must have strong accounting skills
Must be able to work under pressure
Must be computer literate
Must have strong leadership skills
Must have strong administrative skills
Must have own transport and cell phone
Must have sound knowledge of OHSA
Must have strong Human Resource skills
Key Performance Area:
Strategic Management
- Develop, implement, and manage a strategic plan for the Division ensuring it is aligned with the overall Operations strategy and strategic initiatives
- Take immediate action on any non-compliance once identified.
Grow and Protect Market Share
- Grow transactions, sales and market share in the division as defined in the budget
- Achieve sales budgets and growth objectives
- Manage and promote the customer loyalty programmes and 3rd party credit
- Develop action plans to protect the markets where competitors are entering the markets.
- Ensure Store Business plans within the division are implemented and updated when required
Customer Service
- Manage the implementation and monitoring of the Customer Service strategy in the by store within the division
- Ensure an effective Delivery Service is maintained by store within the division as per company policy
- Grow and maintain VIC and charge card client base by store within the division
- Recommend Range improvements to suite the market by store within the division
Asset Control
- Manage and control shrinkage within by store within the division as per policy
- Protect Assets (Cash, Stock and Fixed) by store within the division
- Managing Debtors within by store within the division
- Analyze security requirements and recommend changes by store within the division.
- Ensure physical security measures by store within the division are implemented and maintained.
Business Trade Licenses (Countries)
- Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable
Human Resource Management
- Manage manpower requirements by store within the division in line with the Company and Division strategy
- Ensure Succession Planning & Career pathing is in place by store within the division
- Ensure open communication / relations with the Store Employee Forum, management and staff.
- Ensure training & Development is in place by store within the division.
- Manage Employee Relations by store within the division
Maintaining Store Standards
- Conduct quarterly Divisional Manager checklists walks by store within the division
- Ensure implementation of agreed Action Plans (PIP’s) where necessary by store within the division
- Monitor adherence of Company standard compliance by store within the division
- Ensure maintenance of housekeeping standards by store within the division
- Ensure merchandising policies and standards are adhered to by store within the division
- Ensure ready for business is implemented by store within the division
- Ensure lighting, store and racking is maintained in good condition by store within the division
Stock Management
- Ensure stock is ordered and received as per policy by store within the division
- Ensure that damage stock is cleared as per policy by store within the division
- Develop and implement Obsolete / deranged stock action plans as per policy by store within the division
- Manage the slow-moving stock as per policy by store within the division
- Develop and implement excess stock action plans as per policy by store within the division
Store Safety (OHSA) Standards
- Manage Safety aspects by store within the division in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure all required checklists are completed
- Ensure appointment of all OHSA representatives for the stores within the division as per OHSA Act or if required as per relevant country legislation
- Investigate, report and manage OHSA Incidents
Expense management
- Manage the Stores in the division to the Financial Model and benchmarks
- Maintenance of expenses in line with budget by store within the division
Insurance Claims Administration
- Report all incidents to the relevant insurer.
- Liaison with relevant insurer on the claim particulars and validity of the claim
- Submission of documentation to the relevant insurer.
Management of CB Way
- Implement and maintain controls and disciplines as per the CB Way by store within the division
Competencies:
Leadership
- Takes the lead.
- Inspires others.
- Takes responsibility.
- Gives employees their own responsibilities.
- Stimulates and uses input from others.
- Shows appreciation for good performance.
Planning
- Systematically organising activities and setting time frames, setting priorities.
- Ensures that the necessary means to perform the job are available on time.
- Puts matters in an efficient order when planning.
- Makes the plan understandable for everyone involved.
- Makes, and maintains a realistic plan.
- Sets priorities.
Delegating
- Delegating work in an understandable, structured and verifiable manner.
- When delegating, provides enough space and responsibility to be able to perform the task.
- Delegates enough work to complete his/her own tasks.
- When delegating, he/she clarifies what results are required at what time.
- When delegating, he/she indicates to the employee why he/she in particular is asked this question.
- Regularly checks the progress of delegated work
Performing under pressure
- Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.
- delivers good results under pressure.
- persists when faced with setbacks.
- continues to do the right thing under pressure, without making mistakes.
- maintains an even performance under pressure.
Analysing and forming opinions
- Researches a problem before drawing conclusions.
- Recognises the causes of events.
- Quickly gets to the root of a problem.
- Draws logical conclusions.
Innovating
- Identifying opportunities to implement changes and improvements.
- Invents new things in line with existing successes.
- Proposes improvements regarding existing work methods.
- Isn't afraid to let go of existing frameworks.
- Is able to look to others to generate ideas.
Market orientation
- Demonstrate being well informed about developments in the market.
- Actively seeks market information.
- Thinks of solutions to internal problems from the viewpoint of the organisation's market position.
- Informs him/herself about the offers and activities of competitors.
- Looks for opportunities that allow the organisation to benefit from market trends.
Providing feedback
- Giving scope to others by sharing one's views on their performance.
- Provides others with insight in the effectiveness of their performance.
- Provides feedback regularly.
- Provides feedback that people consider useful.
- Isn't afraid to use feedback to bring up subjects that are negative or sensitive.
- Provides specific feedback.
Persuasiveness
- Presenting ideas and opinions with arguments and eloquence in order to reach an agreement.
- Holds on to his/her own proposals without being pushy.
- Makes an effort to convince others of his/her opinion and ideas.
- Presents own ideas with enthusiasm and determination.
- Adjusts his/her arguments to what the other is susceptible to.
Integrity
- Complying with generally accepted standards in activities related to the position.
- keeps promises.
- creates realistic expectations.
- is sincere.
- handles sensitive information carefully.
- shows awareness of values, indicates when boundaries are crossed.
Accuracy
- Effectively handling detailed information and being consistently attentive to details.
- Works in an orderly fashion.
- Ensures that matters are handled in an orderly and accurate manner from start to finish.
- Prevents mistakes.
- Invests energy in checking his/her work for mistakes.
Client focus
- Identifying and actively responding to clients' wishes and needs.
- Deals with clients in a friendly manner.
- Shows involvement in the client's problem.
- Makes clients feel welcome.
- Approaches the client's question with a can-do mentality
Personal development
- Being aware of one's own strengths and weaknesses: consciously working on personal development.
- Is focused on self-broadening and/or gaining more in-depth knowledge.
- Follows relevant training programmes and/or looks for opportunities to gain experience.
- Seeks and uses opportunities for personal development.
- Asks for feedback in order to learn
