The posting
Job Description
Position: Surveillance Lead Agent Department: Surveillance
Job Summary:
Responsible for day-to-day direct supervisor on Surveillance personnel on the assigned shift and for the regulatory oversight of Class II and III gaming activities necessary for compliance with State/Tribal gaming compact, federal, State and Tribal laws, and regulations.
Duties and Responsibilities (specific areas of responsibilities, include but are not limited to
- Communicates effectively with Surveillance Management.
- Manages, trains, assigns duties and reviews work of assigned staff.
- Responsible for the regulatory oversight of Class II and III gaming activities necessary for compliance with State/Tribal gaming compact, federal State and Tribal laws and regulations.
- Responsible for the monitoring of all components of the gaming facility, including the parking lot areas, in conjunction with Tribal Gaming Inspectors/Investigators, Security and Law Enforcement personnel.
- Monitors the cashier cages, vault areas, and any location where currency is being handled, the personnel therein, and other areas that may require monitoring.
- Conduct preliminary investigations that would determine if a violation or crime might have been committed.
- Write detailed and accurate reports and audits, informing Tribal Gaming Office of incidents or suspected illegal activity.
- Ensure all staff follow prescribed procedures and always conduct themselves in a proper and professional manner.
- Ensure incident reports are written immediately following each incident.
- Observe employee performance and document performance on agent logs.
- Perform other related duties as assigned.
Essential functions of the position:
- Must be able to work in a secured office environment, with internal/external team members.
- Must be able to read, write, and effectively communicate with all guests and team members in a positive and professional manner.
- Must be able to follow both verbal and written directions.
- Must be able to travel to other CDS properties, or any other events necessary for this specific role.
- Must have the ability to stand, or sit for an extended period of time.
- Must be able to reach, pull, kneel, squat, twist, and bend for duties.
- Must be able to watch monitors for an entire shift.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Must be able to operate office equipment, computers, telephones, and two-way radios.
Knowledge, Skills, and Abilities:
- Knowledge of gaming procedures and operational standards.
- Knowledge of ethical consideration in a regulatory and Governmental environment such as the relationship to the Tribal Gaming Operation.
- Knowledge of National Indian Gaming Commission, State/Tribal laws, and regulations regarding Class II and III gaming operations.
- Knowledge of departmental policies and procedures within the gaming operations.
- Knowledge of table games and gaming practices to include the use of equipment and various surveillance devices.
- Knowledge and practical understanding of the use of security and communications systems including CCTV equipment, monitors, and two-way radios.
- Applying and interpreting NIGC, State laws and regulations and Tribal Internal Controls rules and policies as they relate to gaming.
- Preparing and maintaining reports and records.
- Operation computer and software (i.e., MS Office, Word, Excel, etc.)
- Supervise and train other personnel.
- Ability to establish and maintain effective working relationships with Tribal Gaming office, Arizona Department of Gaming and Pascua Yaqui Law Enforcement and Fire personnel.
- Ability to understand and comprehend the use of surveillance systems.
- Ability to initiate written reports with well-organized structure, grammar, and punctuation.
- Ability to communicate effectively, verbally and in writing.
- Ability to produce written documents with organized thoughts that indicate a clear intent using proper sentence construction, grammar usage, and punctuation prior to the end of a shift.
- Ability to comprehend and make inferences from relevant written materials, including, but not limited to mathematical calculations.
- Ability to locate the proper camera and the sequence necessary to video record the information requested or necessary.
- Ability to identify equipment malfunctions and report malfunctions to appropriate personnel to include management and the IT help desk.
- Ability to maintain strict confidentiality as related to surveillance operations.
Minimum Qualifications:
- High school or General Equivalency Diploma.
- Minimum of one (1) year Surveillance experience.
- Must pass a pre-employment Math and Writing assessment test with a minimum of 85% proficiency.
- Must be able to work any shift, weekends, holidays, and special events as needed.
- Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
- Must have employment eligibility in the U.S.
- Must be able to obtain and maintain a valid gaming license/background check.
Preferred Qualifications:
- Bilingual (English/Spanish).
