Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

Customer Success Associate

Cast & Crew7 open roles

Pay
$20 – $27 an hour
Where
Burbank, CA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success AssociateCast & Crew · Burbank, CA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cast & Crew's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Cast & Crew postings stay open a median of 9 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 5 days ago

Cast & Crew median: 9 days open

The posting

About Us

At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew

What You'll Do

  • Respond to and resolve customer tickets and live chats in Zendesk for Final Draft 13, 12, and 11 desktop software (Mac and Windows), the Final Draft Go apps for iOS and Android, and the Final Draft Cloud SaaS app, aiming to resolve on first contact
  • Gather information about problematic or unexpected program behavior, identify the cause, and provide a solution or hands-on guidance
  • Troubleshoot software, file, account, licensing, and operating system issues affecting Final Draft, including sign-in, activation, and collaboration sessions
  • Support enterprise and education license holders and industry professionals with instruction on use, best practices, and production workflows
  • Collect reproduction steps and troubleshooting data, and escalate defects to Engineering through Jira with clear priority and customer impact
  • Document, track, and follow up on unresolved issues so customers stay informed until they're closed
  • Tag and categorize tickets accurately so the team can track patterns and trends in customer issues and feedback
  • Flag recurring questions and suggest knowledge base articles, macros, or updates that reduce incoming Level 1 tickets
  • Help keep documentation and the knowledge base current as features and the product change
  • Capture customer feedback and feature requests and route them through the team's feature request process
  • Test beta and pre-release versions of Final Draft and report defects back to Engineering and the beta program
  • Assist other departments with software testing, script templates, website functionality, onboarding and education content, and other company needs
  • Other projects and tasks as assigned

What We're Looking For

  • Intermediate to advanced proficiency with Final Draft software required
  • Experience in the film, television, or screenwriting industries preferred; script coordinator or writer's assistant experience a plus
  • 1+ years of customer support, customer success, or technical support experience
  • Technically savvy; able to pick up new systems and programs quickly
  • Proficient with Windows and Mac operating systems; iOS knowledge
  • Excellent written and verbal communication; able to explain technical information clearly to non-technical users
  • Calm, positive, and professional with frustrated customers, while handling multiple issues at once
  • Strong analytical and troubleshooting skills; detail- and data-oriented
  • Familiarity with Zendesk (our primary CRM) or a similar help desk platform
  • HubSpot, Magento, Jira, and Centercode experience are a bonus
  • Highly organized; able to manage multiple responsibilities effectively

Special Work Conditions

  • Sedentary: involves sitting most of the time, with walking or standing for brief periods. May occasionally involve exerting up to 15 lbs. of force, or a negligible amount of force, to lift, carry, push, or pull.

We take care of our people. When you join Cast & Crew, you're backed by a benefits package built around what matters most. From comprehensive medical, dental, and vision coverage, to a 401(k) match, generous PTO, paid parental leave, health and wellness programs, tuition reimbursement, and employee discounts. We’re committed to helping you thrive, professionally, and personally.

Benefits are subject to eligibility requirements.

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

CA residents Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/

Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location. The compensation range for this position is: $20.00 - $27.00 per hour.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cast & Crew's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cast & Crew's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cast & Crew's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.