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Open nowPosted 67 days ago

Senior Operations Excellence Analyst

Castlery35 open roles

Where
Singapore, Central, Singapore
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Your applicationOpen nowSenior Operations Excellence AnalystCastlery · Singapore, Central, Singapore

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Share of postings closed within
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  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 67 days ago

The posting

We're rethinking homes for how people really live, and we're looking for a Senior Operations Excellence Analyst to join our Operations Excellence team to help shape the future of living—one thoughtful detail at a time

Success in this role means reduction in resolution time and resolution cost, the number of processes mapped and assigned a clear owner, on-time delivery of cross-functional projects against agreed plans, sustained adherence to the processes you introduce measured at 90 days past go-live, and business adoption of the Operations Excellence request board and prioritization process.

What you'll own:

  • The link between our operational teams and the BI, E-commerce and Supply Chain Tech teams. You collect the problems, turn them into clear requirements, and work with stakeholders to decide what gets built first.
  • Process mapping and documentation across quality assurance, training and regional operations, published so it doesn't disappear when someone leaves.
  • Ownership of the processes that have drifted: disputes, cancellations, order changes, replacements, technician work. Find each one a named owner or decide it doesn't need one.
  • Cross-functional projects from start to finish. Customer-facing digital experiences, vendor and warranty transitions, new fulfilment capability, operational dashboards. You scope it, execute it, and ensures it stabilises after launch.
  • Business cases for new capability. Build the numbers with the business teams, give a clear go or no-go, then run the rollout if it's a go.
  • Bringing down resolution cost and time. Work with Supply Chain Tech to find where agents get stuck reaching the right outcome and work out what would actually help.
  • Building owners inside the teams you support, so mature work can be handed over.

What you need to succeed:

  • You've worked in or run an operational team (customer experience, order management, warehousing or fulfilment) before moving into process and project work
  • You've run cross-functional projects on your own, from defining the problem through to launch and adoption
  • Hands-on process mapping. You can sit with frontline staff, figure out how the job really gets done, and write SOPs people can follow
  • A record of making change stick with a frontline team, not just launching it
  • You write clearly. Ambiguous problem in, one-pager or business case out.
  • Open to regular travel to our Malaysia office.

Additional Details:

  • Based in Singapore

Built for Real Life, Designed for What's Next

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life—durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.

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