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Open nowFirst seen 1 hour ago

Service Writer

castongiatractorinc7 open roles

Where
Valparaiso, IN
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Your applicationOpen nowService Writercastongiatractorinc · Valparaiso, IN

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: first seen 1 hour ago

The posting

Who We Are

Castongia Tractor is a team of professionals focused on helping our customers grow by providing accurate, timely and valuable solutions for our Agricultural, Commercial, and Residential partners’ ever-changing needs through providing high quality products, first-class product support and cutting edge new technology and continued education of our customers and employees.

What We Offer

  • Medical, Dental and Vision Insurance
  • Life and Disability Insurance
  • 401K Retirement Savings Plan
  • Paid Time Off
  • Paid Holidays

Purpose

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

  • Assist in Answering phone calls for service.
  • Assign jobs and work areas to techs according to their skill, knowledge and level of expertise, under the direction of Service Manager.
  • Inspect customer machines after repairs have been performed to assure that customer satisfaction is maintained when there machine is returned to them.
  • Assist technicians in machine diagnostics as needed.
  • Assist technicians in DTAC case creation.
  • Write up work order requisitions and open work orders as needed.
  • Keep techs productive and working.
  • Assure that techs are keeping shop cleaned and organized.
  • Make sure all company service vehicles are maintained.
  • Assist in keeping schedule board updated daily.
  • Maintain service counter schedule pad daily and complete before next day’s business.
  • Issue purchase orders for outside supplies and repairs, submit bills to service mgr for processing.
  • Maintain and monitor special tool inventory.
  • Provide estimates to customers for repairs when requested.
  • Keep customers informed of status of machine repairs and costs.
  • Contact customers for authorization of additional repairs.
  • Work with service manager in all aspects of the service department in fulfilling the responsibilities of the service manager.
  • Promotes loyalty and customer goodwill and protects dealership and service department image.
  • Advise service manager of all customer complaints.
  • Meet with service manager daily to review department performance and personnel matters.
  • Perform other duties and functions as directed by Service Manager in line with objectives of the dealership.
  • Duties as assigned by management.

Skills & Qualifications

  • 5+ years work related experience.
  • Previous supervisory or management experience preferred but not required.
  • Ability to write and work on routine reports and correspondence.
  • Ability to speak effectively one on one or before groups of customers or employees of the organization.
  • Ability to negotiate customer complaints to a satisfactory resolution.
  • Ability to define problems collects data, establish facts and draw valid conclusions.
  • Computer skills
  • Strong organizational skills

Castongia Tractor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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