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Open nowPosted 596 days ago

Customer Care Officers

Catilas Resources Limited23 open roles

Where
Lagos, Nigeria
Work mode
Remote
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Your applicationOpen nowCustomer Care OfficersCatilas Resources Limited · Lagos, Nigeria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Catilas Resources Limited's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 596 days ago

The posting

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire highly motivated Customer Care Officers. The ideal candidate would be performing the following responsibilities:

Customer Service & Inquiry Handling

  • Respond to customer inquiries via phone, email, one-on-one interactions, etc.
  • Provide information about banking products, services, policies, and procedures.
  • Maintain a professional and positive attitude while assisting customers.

Cash Handling & Tellering Functions

  • Process deposits, withdrawals, transfers, and payments accurately and efficiently.
  • Handle cash transactions, verify amounts, and ensure accurate record-keeping.
  • Reconcile daily transactions and balance cash drawers at the end of day.
  • Issue cheques, drafts, and other banking instruments.

Issue Resolution & Technical Support

  • Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.
  • Resolve customer complaints promptly, ensuring a positive experience.
  • Investigate discrepancies, identify root causes, and implement solutions.
  • Assist customers with online and mobile banking issues, troubleshooting as needed.

Request & Transaction Processing

  • Facilitate account opening, loan applications, and card issuance.
  • Assist with order placements, transaction tracking, and processing.

Customer Education & Cross-Selling

  • Educate customers on product features and benefits.
  • Promote additional banking products and services, such as loans, savings plans, and investment options.
  • Recommend upgrades or complementary financial solutions to meet customer needs.

Records Management & Compliance

  • Update and maintain accurate customer records in the banking database.
  • Document customer interactions, feedback, and resolutions.
  • Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.

Collaboration & Performance Metrics

  • Work closely with other departments to ensure smooth issue resolution.
  • Meet service metrics such as response time, resolution rate, and customer satisfaction scores.
  • Contribute to process improvement initiatives and provide customer feedback to enhance services.

Continuous Improvement & Customer Experience

  • Stay updated on banking policies, industry trends, and new financial products.
  • Strive to exceed customer expectations and build long-term relationships.
  • Ensure an empathetic and customer-focused approach in all interactions.

Requirements

Education Requirements:

  • Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.
  • Applicants must be 27 years old as of last birthday.

Skills Requirements:

  • Banking operations experience is an added advantage.
  • Strong numerical, problem-solving, and time-management skills.
  • High level of accountability, efficiency, and accuracy.
  • Proficiency in MS Office (Excel, Word, and Outlook).
  • Excellent communication, interpersonal, and customer service skills.
  • Integrity, professionalism, and a strong work ethic.

Location: Nationwide

Benefits

Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.

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  1. A CV for this posting

    Written against Catilas Resources Limited's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Catilas Resources Limited's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Catilas Resources Limited's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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