The posting
Role Overview
We are currently looking for Danish-speaking Customer Support Advisors to join an international customer service team in Thessaloniki. In this role, you will assist customers with their inquiries, provide helpful guidance, and ensure a positive service experience.
You will interact with customers through various communication channels while working in a collaborative and multicultural environment.
Responsibilities
- Provide professional assistance to customers and respond to their inquiries.
- Offer clear information and support regarding general service-related matters.
- Identify customer needs and provide appropriate solutions when possible.
- Ensure a high level of customer satisfaction during every interaction.
- Escalate complex issues to the relevant departments when necessary.
- Document customer interactions and follow company processes.
- Work as part of a team to maintain service quality and efficiency.
Requirements
- Fluent Danish (C1 level or near-native).
- Good English communication skills (B2 level) for internal communication and training.
- Strong verbal and written communication abilities.
- Comfortable using computers and different digital tools.
- A positive, customer-focused attitude and willingness to learn.
- Previous experience in customer service is considered an advantage.
What We Offer
- Comprehensive training and onboarding support.
- Opportunities for career development and skill growth.
- A diverse and supportive international working environment.
- The chance to live and work in the vibrant city of Thessaloniki, Greece.



