The posting
About the Opportunity
We are seeking Danish-speaking Customer Support Specialists to join a dynamic international team in Thessaloniki. In this role, you will assist customers with their questions and concerns while ensuring they receive high-quality support and a positive overall experience.
This is a great opportunity for individuals who enjoy communicating with people, solving problems, and working in a multicultural environment.
Responsibilities
- Provide professional and friendly assistance to customers across various communication channels.
- Respond to inquiries and support customers with general service-related questions.
- Identify customer concerns and provide helpful solutions or guidance.
- Ensure a smooth and positive customer experience during every interaction.
- Escalate complex issues to the appropriate teams when needed.
- Accurately document customer interactions and follow internal procedures.
- Collaborate with team members to maintain service quality and efficiency.
Requirements
- Fluent Danish (C1 level or near-native proficiency).
- Good command of English (B2 level) for training and internal communication.
- Strong written and verbal communication skills.
- Comfortable working with computers and multiple digital tools.
- Customer-focused attitude with strong problem-solving skills.
- Previous experience in customer service is an advantage but not required.
What We Offer
- Full onboarding and training to prepare you for the role.
- Opportunities for career growth and professional development.
- Supportive and diverse working environment.
- The opportunity to live and work in the vibrant city of Thessaloniki, Greece.



