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Open nowFirst seen 5 days ago

German & English Customer Service Representative

CB Talents SP2,688 open roles

Where
Sofia, Bulgaria
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Your applicationOpen nowGerman & English Customer Service RepresentativeCB Talents SP · Sofia, Bulgaria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

German & English Customer Service Representative

Location: Sofia, Bulgaria

We are looking for a German & English Customer Service Representative to join an international team supporting a leading car rental service in Sofia, Bulgaria. In this role, you will assist customers with reservations, rental inquiries, booking modifications, and general support, ensuring a seamless customer experience from start to finish.

If you enjoy helping customers, solving problems, and working in a dynamic, service-oriented environment, this is an excellent opportunity to grow your career.

What You Will Do

  • Provide customer support via phone, email, and chat for car rental services.
  • Assist customers with new reservations, booking modifications, cancellations, and general rental inquiries.
  • Provide information on vehicle availability, rental policies, pricing, insurance options, and additional services.
  • Help resolve customer concerns related to bookings, pick-up and drop-off, billing, and rental agreements.
  • Accurately document customer interactions using internal systems and CRM tools.
  • Escalate complex cases to the appropriate departments when necessary.
  • Deliver exceptional customer service while meeting quality and productivity targets.

Requirements

  • German proficiency (C1 or higher).
  • English proficiency (B2 or higher).
  • Strong communication and customer service skills.
  • Good computer literacy and the ability to work across multiple systems.
  • Previous experience in customer service, travel, hospitality, or car rental services is an advantage but not required.
  • Strong problem-solving skills and attention to detail.
  • Willingness to relocate to Sofia, Bulgaria.
  • Availability to work rotational shifts Monday to Saturday between 08:00 and 21:00.

What We Offer

  • Competitive salary
  • €1,500 gross relocation bonus (paid in two instalments)
  • 21 days of company-provided accommodation upon arrival
  • Assistance with finding long-term accommodation
  • 3 weeks of comprehensive on-site training
  • Career growth opportunities within an international organization
  • Supportive and multicultural work environment

If you're looking to build your customer service career while supporting customers in the travel and mobility industry, we'd love to hear from you.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CB Talents SP's form

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  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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