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Open nowFirst seen 4 days ago

German-speaking Customer Support Agent

CB Talents SP2,688 open roles

Where
Thessaloniki, Central Macedonia, Greece
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Your applicationOpen nowGerman-speaking Customer Support AgentCB Talents SP · Thessaloniki, Central Macedonia, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Overview

We are seeking a German-speaking Customer Support Agent to join a dynamic international support team. This remote position is based in Thessaloniki, Greece, offering the opportunity to assist customers with travel-related inquiries and booking management.

The role involves providing support through multiple communication channels while ensuring a high level of customer satisfaction and efficient problem resolution.

Key Responsibilities

  • Handle customer inquiries through phone, email, and messaging platforms.
  • Assist customers with reservations, cancellations, and booking modifications.
  • Resolve payment-related questions and process refunds when necessary.
  • Manage customer complaints and provide effective solutions.
  • Support customers with account access and platform-related questions.
  • Provide accurate information regarding services, policies, and procedures.
  • Maintain professional communication with customers and internal teams.
  • Work with multiple systems simultaneously while managing customer interactions.

Requirements

  • Native or C1 German language proficiency.
  • B2+ English proficiency for internal communication.
  • Strong written communication skills.
  • Good computer literacy and familiarity with Windows systems.
  • Ability to multitask in a fast-paced support environment.
  • Customer-oriented mindset and strong problem-solving abilities.
  • Previous experience in customer service is an advantage but not required.
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    The review screen in CV Rocket: how each CV was read, round by round.

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3×

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