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Open nowFirst seen 4 days ago

German-Speaking Customer Support Agent

CB Talents SP2,688 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowGerman-Speaking Customer Support AgentCB Talents SP · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Overview

We are looking for a German-Speaking Customer Support Agent to join our international customer service team. In this role, you will provide professional assistance to customers by handling inquiries related to reservations, payments, and general service questions. You will communicate with customers through phone, email, and messaging platforms while ensuring a high level of customer satisfaction.

Location: Thessaloniki, Greece (Remote Work Model)

Key Responsibilities

  • Respond to customer inquiries in a timely and professional manner via phone, email, and messaging channels.
  • Assist customers with reservation-related requests including cancellations, modifications, and new bookings.
  • Handle payment inquiries, process refunds, and resolve customer complaints efficiently.
  • Provide support related to account access and platform usage.
  • Deliver clear information about services and available properties to help customers make informed decisions.
  • Maintain high customer satisfaction by offering empathetic, solution-oriented support in both German and English.
  • Manage multiple systems and customer interactions simultaneously while maintaining accuracy and attention to detail.

Requirements

  • Native or C1 level proficiency in German.
  • B2+ level proficiency in English for training, communication, and internal collaboration.
  • Strong written communication skills for handling email and message-based customer interactions.
  • Good PC knowledge, including Windows basics, troubleshooting, and keyboard shortcuts.
  • Ability to multitask and manage several tasks or systems at the same time.
  • Strong problem-solving skills and a customer-focused mindset.
  • Previous experience in customer service, hospitality, or contact centers is an advantage but not required.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CB Talents SP's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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