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Open nowFirst seen 4 days ago

Italian Customer Support Representative – Relocation Package

CB Talents SP2,688 open roles

Pay
€1,046 a month
Where
Naples, Metropolitan City of Naples, Italy
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Your applicationOpen nowItalian Customer Support Representative – Relocation PackageCB Talents SP · Naples, Metropolitan City of Naples, Italy

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 4 days ago

The posting

Job Description

Are you an Italian speaker looking to build an international career with a global technology giant? Cross Border Talents is seeking enthusiastic Italian-speaking Customer Experts to support users of a world-renowned premium luxury device brand.

This dynamic role blends customer support, sales assistance, and after-sales service. Whether you want to enjoy the vibrant energy of our modern office in the historic port area of Athens – Piraeus, Greece, or prefer the comfort of working remotely, this position offers the ultimate flexibility. We offer both on-site and Work-from-Home (WFH) models, alongside full relocation support!

Key Responsibilities

  • Provide premium, empathetic customer support in Italian via inbound phone, live chat, and email.
  • Assist customers with sales inquiries, helping them choose the right luxury products and complete their purchases.
  • Handle after-sales requests, efficiently resolving issues related to deliveries, returns, and cancellations.
  • Meet and exceed key performance metrics (KPIs) focused on Customer Satisfaction, Booked Call Rates, and First Call Resolution.
  • Participate in continuous weekly training and upskilling sessions to advance your professional profile.

Requirements & Qualifications

  • Language: Native or C2-level proficiency in Italian; intermediate professional English (B2/C1) for training and system navigation.
  • Technical Skills: Solid PC literacy; familiarity with MacOS and iOS ecosystems is a strong advantage.
  • Typing Speed: Minimum 25 words per minute with at least 80% accuracy.
  • Location & Eligibility: Must be currently based in Greece or willing to relocate to Athens, Greece.
  • Experience: No prior experience is required! We provide comprehensive, paid world-class training to launch your career.

What We Offer

  • Competitive Compensation: €1,045.72 gross monthly base salary.
  • Performance Bonuses: Earn up to an additional €200 monthly based on your achievements.
  • Flexible Work Model: Choose between working on-site in Athens (Piraeus) or working from home (WFH) within Greece.
  • Full Relocation Package: Flight tickets, initial accommodation support, and complete relocation assistance are provided!
  • Paid Training: A structured training period and a 1-week nesting period (with 50% call handling) to ensure your success.
  • Career Growth: Opportunities for part-time scheduling (subject to approval) and continuous professional development.
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