The posting
Job Overview
We are hiring an Italian-speaking Customer Service Agent for an on-site position in Piraeus, Athens, Greece. In this role, you will assist customers with shipment inquiries, delivery updates, and billing questions while ensuring a high level of customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone and email.
- Assist with shipment tracking and delivery-related questions.
- Handle billing inquiries and claims requests.
- Provide support for system navigation and account setup.
- Resolve complaints and escalate complex issues when necessary.
- Maintain professional and accurate communication.
Requirements
- Native or fluent Italian (C1 level).
- English proficiency (B2 level).
- Strong communication and customer service skills.
- Basic computer knowledge and typing skills.
- Ability to multitask and work efficiently in a support environment.
- Prior customer service experience is a plus.



