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Open nowFirst seen 5 hours ago

Spanish/Basque Customer Support Sepcialist

CB Talents SP2,728 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowSpanish/Basque Customer Support SepcialistCB Talents SP · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 5 hours ago

The posting

About the Role

Be the voice of a global entertainment brand for Spanish/Basque-speaking members. You will help people enjoy their experience by resolving their questions quickly, warmly, and accurately, in their own language.

What You'll Do

  • Support members in Spanish,Basque and English via chat, email, and phone
  • Resolve issues related to account access, billing and payments, subscriptions, and plan changes
  • Troubleshoot playback, app, and device problems
  • Explain features, policies, and account options clearly
  • Aim to resolve each case on first contact and leave every member feeling heard
  • Escalate complex or technical cases to the right teams with clear, accurate documentation
  • Follow up on open cases and keep records up to date
  • Meet quality, efficiency, and customer satisfaction targets

What You Bring

  • Native or fluent Spanish & Basque, written and spoken
  • English at C2 level, written and spoken
  • Previous experience in customer support or a customer-facing role is a plus
  • Strong troubleshooting and problem-solving skills
  • Clear, empathetic communication, especially when a customer is frustrated
  • Comfort with multiple support channels and digital tools
  • Reliable home internet and a quiet, dedicated workspace
  • Ability to stay organized and self-driven in a remote setup
  • Legal right to work in the country of employment

Why You'll Love This Role

  • Fully remote: work from the comfort of your home
  • Paid training: full onboarding and product training from day one
  • Global brand: support a product people around the world know and love
  • Use your language: your Basque skills are a core part of the job, not a side note
  • Career growth: clear paths into specialist, quality, training, and team lead roles
  • Supportive team: collaborative colleagues and coaching to help you succeed
  • Performance recognition: your results are seen and rewarded
  • Stable employment: a structured contract with a reputable employer
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CB Talents SP's form

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  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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