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Open nowFirst seen 1 hour ago

Spanish/English Customer Support Specialist

CB Talents SP2,728 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowSpanish/English Customer Support SpecialistCB Talents SP · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 1 hour ago

The posting

About the Role

Join a team supporting people who rely on innovative diabetes management technology every day. You will be the first point of contact for users and caregivers, offering clear, calm, and caring support when they need it most. Your work directly affects how confident and supported people feel in managing their health.

What You'll Do

  • Support customers in Spanish and English via phone, email, and chat
  • Troubleshoot product and device issues step by step, with empathy and accuracy
  • Guide users through setup, features, and everyday use
  • Handle orders, shipments, replacements, and account and billing inquiries
  • Document every interaction accurately and follow quality and compliance procedures
  • Recognize and report product complaints and safety-related events according to the required protocols
  • Escalate complex or urgent cases to the right teams, with clear case notes and follow-up
  • Aim for first-contact resolution and high customer satisfaction

What You Bring

  • Fluent Spanish and English, written and spoken
  • Previous experience in customer service or customer care, ideally by phone
  • Previous experience in healthcare, medical devices, or a regulated environment is an advantage
  • Strong communication skills, with the patience and empathy to support people in sensitive situations
  • Good troubleshooting and problem-solving skills
  • Comfort using CRM systems and multiple support tools
  • Attention to detail, and the discipline to follow procedures and documentation standards
  • Ability to stay calm, professional, and focused in a fast-paced environment
  • Legal right to work in the country of employment

Why You'll Love This Role

  • Work with purpose: make a real difference in the daily lives of people managing diabetes
  • Full paid training: product, systems, and compliance training from day one
  • Global healthcare brand: work with an innovative leader in medical technology
  • Your languages matter: Spanish is a core part of the role, not an extra
  • Career growth: clear development paths into specialist, quality, training, and team lead roles
  • Supportive team culture: collaborative colleagues and regular coaching
  • Recognition: your performance is seen and rewarded
  • Stable employment: a structured contract with a reputable employer
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One press. We do the rest.

  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CB Talents SP's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CB Talents SP's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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