The posting
About the Role
We are looking for a Spanish-Speaking Customer Service Representative to join an international customer support team in Athens, Greece, representing a leading multinational brand in the consumer electronics industry.
Key Responsibilities
- Customer Support: Respond to customer enquiries via phone, email and chat.
- Product Assistance: Guide customers on how to use their electronic devices and resolve common product-related issues.
- Technical Troubleshooting: Provide basic technical support and guide customers through troubleshooting steps.
- After-Sales Support: Assist with repair arrangements and service-related requests.
- Customer Experience: Build positive customer relationships and ensure enquiries are handled professionally and empathetically.
Work Schedule & Training
- Schedule: Monday to Friday, with occasional weekend shifts.
- Working Hours: Fixed day or rotating shifts, including 24/7 coverage in some teams.
- Training: Comprehensive onboarding, supervised nesting, and ongoing upskilling.
- Contract: Initial 8-month contract, with the possibility of extension.
Requirements
- Spanish: Native-level or C1 proficiency.
- English: B2 minimum.
- Technical Skills: Good PC knowledge and ability to use multiple tools simultaneously.
- Communication: Excellent written and verbal skills.
- Problem-Solving: Strong customer-oriented mindset.
- Experience: Previous customer service experience is an advantage but not required.
- Eligibility: must have valid legal documents to work in Greece (if non-Greek citizens) or be eligible EU citizens. No visa or work permit sponsorship.
Benefits
- Relocation Support: Flight ticket, hotel accommodation and assistance with finding permanent housing, all at no cost. Relocation support is available to eligible EU citizens only. No visa or work permit sponsorship is provided.
- Salary: Competitive monthly salary plus two additional salaries per year.
- Benefits: Healthcare benefits and exclusive employee discounts.
- Training: Full training and continuous learning opportunities.
- Career Growth: Opportunities for professional development and career progression.
- Greek Language Courses: Free online Greek lessons.
- Work Environment: Modern offices, relaxing break areas and a multicultural working environment.
- Additional Perks: Employee referral programme, social events and community initiatives.
If you meet the above criteria and are interested in this opportunity, please send your CV to: [email protected]



