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Open nowFirst seen 2 days ago

Support agent - German

CB Talents SP2,677 open roles

Where
Johannesburg South, South Africa
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Your applicationOpen nowSupport agent - GermanCB Talents SP · Johannesburg South, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

With teams operating across multiple countries, we celebrate diversity and value what makes each individual unique. Youll be part of a supportive, people-first environment that prioritises collaboration, well-being, and professional growth—giving you the tools to succeed and build a career with long-term opportunities.

You will be working on-site from our Durban North Coast office, a dynamic and welcoming environment where teamwork, innovation, and customer focus come together. Youll join a close-knit community of like-minded professionals who often become friends for life.

What you will do in this role

  • Take ownership of high-profile and escalated customer cases, managing them from start to resolution
  • Manage work orders in line with defined business SLAs
  • Proactively identify and offer solutions to customer issues or concerns
  • Consistently apply agreed behavioural, quality, and compliance standards
  • Share knowledge and best practices with team members
  • Communicate relevant campaign or process updates to colleagues, customers, and managers
  • Develop and maintain strong product and campaign knowledge within the retail environment
  • Ensure first contact resolution wherever possible
  • Protect customer data and information security, escalating issues using the correct internal processes
  • Deliver excellent customer experiences at all times
  • Verify and update customer information accurately
  • Actively contribute to a positive and collaborative team culture

Your qualifications and experience

This German-speaking Customer Service Advisor – Retail role is a great fit if you:

  • Have a minimum of 6 months international call centre experience (essential)
  • Have completed Grade 12
  • Are able to work shifts aligned to European business hours
  • Are fluent in German (spoken and written)
  • Are self-motivated, reliable, and highly responsible
  • Have strong problem-solving and customer-focused skills

Whats in it for you?

We offer a competitive benefits package designed to support your lifestyle and career growth:

  • Monthly salary of R20,749
  • Medical aid / medical insurance for the employee and up to two dependents
  • Pension fund
  • Subsidised transport
  • Group life cover
  • Employee Assistance Programme (EAP)
  • Access to financial well-being sessions, will-writing support, and stress management resources
  • Ongoing training, upskilling, and team-building opportunities
  • An inclusive, engaging, and people-focused company culture
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One press. We do the rest.

  1. A CV for this posting

    Written against CB Talents SP's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CB Talents SP's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CB Talents SP's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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