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Open nowPosted 57 days ago

CSR I - Outbound Collections

CBE Companies18 open roles

Where
Southwoods
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Your applicationOpen nowCSR I - Outbound CollectionsCBE Companies · Southwoods

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. CBE Companies postings stay open a median of 22 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 57 days ago

CBE Companies median: 22 days open

The posting

Job Description:

Job Summary

We are seeking a highly reliable and results-driven Third Party Collector to join our team. The ideal candidate has experience in collections, sales or account management and possesses strong communication, negotiation, and relationship-building skills. This role is responsible for managing delinquent accounts, securing payments, maintaining positive customer relationships, and meeting collection targets while adhering to company policies and compliance requirements.

Key Responsibilities

  • Contact customers through phone calls and other approved communication channels to collect outstanding balances.
  • Negotiate payment arrangements and settlements based on company guidelines.
  • Meet or exceed monthly collection and productivity targets.
  • Maintain accurate and detailed records of customer interactions and payment commitments.
  • Follow up on payment promises and ensure timely resolution of overdue accounts.
  • Handle customer concerns professionally and work toward mutually beneficial solutions.
  • Adhere to all company policies, regulatory requirements, and collection practices.
  • Coordinate with internal teams to resolve account discrepancies and customer issues.
  • Identify potential risks and escalate accounts requiring special handling.
  • Contribute to process improvement initiatives that enhance collection performance and customer experience.

Minimum Qualifications

Education

  • Bachelor's degree preferred, but not required.
  • High school graduates with relevant experience are welcome to apply.

Experience

  • At least 1–2 years of experience in collections, telesales, outbound sales or a related field.
  • Proven track record of meeting performance metrics and targets.
  • Experience in BPO, financial services, lending, telecommunications, or debt collection is an advantage.

Skills and Competencies

  • Strong reliability, accountability, and attendance record.
  • Excellent verbal and written communication skills.
  • Strong negotiation and persuasion abilities.
  • Results-oriented with a drive to achieve collection goals.
  • Ability to manage challenging conversations professionally.
  • Good problem-solving and conflict-resolution skills.
  • Ability to work independently and in a team environment.

Preferred Candidate Profile

We are looking for someone who:

  • Demonstrates a high level of reliability and professionalism.
  • Has a strong collections or sales background.
  • Is resilient and comfortable working in a target-driven environment.
  • Possesses strong customer relationship and negotiation skills.
  • Is self-motivated, disciplined, and dependable.
  • Has excellent attendance and performance records from previous employers.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

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