The posting
Summary
Assist in keeping complex in a clean, orderly and safe condition. Observes physical condition of complex and make reports to Association Manager as needed. Manages pool operations. Assists with communication activities with residents as needed.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Facilities and Grounds
Daily walk of property to identify maintenance, landscaping, and rules violation issues.
Completes or oversees vendor completion of scheduled maintenance and upkeep of property based on daily, monthly, quarterly and annual checklists.
Ensure sidewalks, carport roofs, and parking lots remain free of debris, snow, and hazards.
Oversee maintenance and landscaping vendors, including scheduling of service, timely notification of residents when work is to be done, and inspecting the services to ensure that work has been done properly.
Clean the clubhouse on a weekly basis, including sauna, Jacuzzi, bathrooms, and meeting areas.
Daily maintenance of Jacuzzi and pool (in the summer) to ensure chemicals are balanced
Maintains building, performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities.
Notifies management concerning need for major repairs or additions to lighting, heating, and ventilating equipment.
Office Administration and Communication
Maintain a presence in office for residents; Check phone and email messages throughout the day
Cautions residents regarding complaints about excessive noise, disorderly conduct, or misuse of property.
Receive complaint forms, maintenance requests, lease addendum's, and resident information forms from owners and residents.
Maintain filing system and forms rack in complex office.
Maintain card and key check-out system; including monitoring of entrance logs.
Arrange for deep cleaning of meeting rooms on a half-yearly basis
Set-up rooms for board meetings
Clubhouse rental - Walk-through of the Clubhouse with renters before and after rental; document conditions and assess fines as needed.
Other duties as assigned
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Communication Skills—keeps Property manager and HOA Board updated on impending issues and progress on projects. Builds rapport with residents answering questions and facilitating communication with property manager.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; informs the property manager as soon as possible when unable to be at work.
Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software and Word Processing software. Knowledge of Accounting software is preferable, but not required.
Certificates, Licenses, Registrations:
Pool operators license desirable.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to walk. The employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Conditions of Employment:
Generous rate of pay depending on experience. Full Time 40-hour work week with overtime eligibility. Benefits include Holidays, 15 days PTO per year, medical and dental and vision insurance available. Must have a valid Washington Drivers License, and ability to pass background screening.
SUHRCO Residential Properties LLC is an Equal Opportunity Employer.
Job Type: Full-time
