The posting
Refugee Support Services Case Manager II - Employment or Refugee Support Services Sr. Case Manager - Employment
Ministry: Newcomers Migration and Refugee Services Primary Office: Alexandria, Manassas and Fredericksburg Hours per Week: 40 Hours non-exempt Staff Supervisor: Associate Director Telework Available: One Day Hybrid (After 90 days of training on Fridays only) Hourly Rate Range: $25.35 - $28.32
Position Description: Refugee Support Services (RSS) Employment Case Manager of Catholic Charities Diocese of Arlington (CCDA), Migration and Refugee Services (MRS), assists and prepares refugees and all ORR eligible clients to become self-sufficient through employment and integration into their communities of resettlement under the Refugee Support Services Program (RSS). He or she is responsible for fulfilling all contractual requirements of a state-funded grant to meet outcome goals. This role is funded for FY27. This role is contingent on grant funding.
Position Responsibilities: RSS Case Manager II – Employment
Provide culturally and linguistically appropriate client-centered, trauma-informed support for newly arrived refugees and ORR eligible populations. Per Ministry standards conduct intake, assessment, and program orientation. In consultation with clients, develops Family Self-Sufficiency Plans and individual employment plans for all employable adults. Connect refugees with job opportunities and provide referrals for needed support to address and remove barriers to self-sufficiency. Prepare clients for entering and progressing in the workforce through a continuum of services. Enroll job seekers into ESL classes and assist with vocational and professional short-term training. Educate refugees about resources available within their community and make appropriate referrals as needed. Per Agency standards, manage training-related billing, invoices, and payment tracking. Maintain all required eligibility documentation for clients, perform accurate inputs and updates of client data into agency databases. Document services in case notes and in the State of VA Newcomer Information System (VNIS). Monitor client attendance, participation, and progress throughout training. Address barriers to participation and completion. Per Agency standards, document training progress and outcomes in all required platforms. Maintain accurate client files and data for internal monitoring, audits, and funder reporting. Per Agency standards, document clients’ employment in Agency and State databases.
Position Responsibilities: RSS Sr. Case Manager - Employment All responsibilities for RSS Case Manager II plus
Develop new employers and training provider partnerships. Host on-site weekly meetings with all employment service volunteers/interns. Report on intakes, placements and case progress. Educate clients and employers about legal documentation required for work; provide referrals to clients for adjustment of status, and naturalization. Perform quality assurance (internal monitoring and audits) in coordination with QA team on intakes, case files, and VNIS entries. Take lead on training and orienting clients in work readiness.
Other Duties: RSS Case Manager II and Sr. Case Manager
Attend regular supervision meetings, case consultations, contribute toward crisis mitigation strategies. Follow all Agency policies & procedures. Willingness to uphold Catholic social teaching in the workplace. Other job-related duties as assigned.
Qualifications & Skills: RSS Case Manager II and Sr. Case Manager
Effective communication skills in English. Ability to learn new tasks and procedures, comply with processes, complete tasks independently, make timely decisions in the context of a workflow. Competence in communicating and interacting with others of diverse cultural, geographic, and economic backgrounds in a professional and compassionate manner. Ability to create a cooperative and positive relationship with staff and clients. Effectively assist clients to solve difficult problems under pressure. Fluent in the social services policies and practices in all counties and localities where clients are resettling. Flexible to work irregular hours. Fluent in Microsoft Word Office products, database entry and other relevant software Must possess a valid US driver’s license, have a good driving record (including 3+ positive points on the VA Motor Vehicle Record), and have at least three years of driving experience. Willing to provide transportation for clients in agency vehicles.
Education and Experience: RSS Case Manager II
Associate degree with 3-5 years’ experience required or bachelor’s degree in social services field preferred. One - Two (1 – 2) year(s) of experience in workforce development, education, case management, or human services required. Previous direct work experience in a culturally diverse environment required. (Preferably refugee resettlement).
Education and Experience: RSS Sr. Case Manager
Associate degree with over 5 years’ experience required or bachelor’s degree in social services field preferred. Three (3) years or more of work experience in workforce development, education, case management, or human services required. Previous direct work experience in a culturally diverse environment required. (Preferably refugee resettlement)
Physical Demands: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision requirements due to computer work and driving a motor vehicle. Light to moderate lifting up to 25 lbs. may be required.
BENEFITS: Vacation, Sick, STD, LTD, Paid FML*, 15 paid holidays in 2026, Medical, Dental, Vision, Employee Assistance Program, retirement plan, After 1 year: Pension, Diocesan School Tuition Reimbursement K-12, Education Assistance. Closed between Christmas and New Years.
