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Open nowPosted yesterday

Senior/ Lead Product Manager

CDG ZIG PTE. LTD.

Pay
SGD 7,500 – SGD 14,000 a month
Where
Singapore
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Your applicationOpen nowSenior/ Lead Product ManagerCDG ZIG PTE. LTD. · Singapore

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  6. 52.7%60 days
This job: posted yesterday

The posting

With Zig expands its cashless and corporate travel offerings across taxi and private-hire services, we are seeking a Lead Product Manager to own and scale the movement of money across our platform.

Working at the intersection of Product, Engineering, Finance, Operations, Compliance, and Commercial teams, you will lead a team of product managers and drive the strategy, execution, and performance of payment acceptance and the reconciliation and back-office processes behind every trip. You will ensure payments are seamless, settlements are accurate, and our payments ecosystem drives both customer trust and business growth.

Job responsibilities:

  • Design and manage on the payment acceptance strategy and roadmap across taxi and private hire, including in-app cards, digital wallets and in-car terminals.
  • Manage acquirer, payment gateway, and PSP integrations; drive authorization rates, payment success, and cost of acceptance.
  • Responsible for payment security and risk features, including tokenization, 3DS, and fraud controls.
  • Responsible for corporate payment products, including corporate accounts, credit terms, invoicing, statements, corporate cards, and eGIRO.
  • Improve billing accuracy and collections, reducing the time from trip to invoice to cash.
  • Partner with sales and account management to translate corporate client needs into payment and billing requirements.
  • In Charge of reconciliation from trip to payment, acquirer settlement, driver payout, and finance ledger.
  • Design exception handling for failed, missing, or duplicate charges, refunds, chargebacks, and disputes.
  • Manage driver settlement and payout processes, including fees, commissions, and adjustments.
  • Manage internal payment operations tooling, dashboards, and workflows; automate manual finance and operations processes.
  • Responsible for payment compliance for the product domain, including PCI DSS audits, evidence ownership, and remediation tracking.
  • Support risk and control processes to ensure payment flows meet regulatory and audit requirements.
  • Lead and develop a team of product managers across payment acceptance, B2B payments, and back-office operations.
  • Set team goals, assign clear ownership, and coach PMs on discovery, prioritization, and delivery.
  • Set product standards for PRDs, success metrics, and launch readiness across the domain.
  • Act as the single product voice for B2B & Payments to senior management, Business Owners, Finance, Operations, Compliance, and Engineering.
  • Align competing priorities and trade-offs, drive decisions, and secure budget for the roadmap.
  • Manage key external partners, including acquirers, PSPs, wallet providers, corporate clients, and auditors.
  • Provide regular updates on roadmap progress, key decisions, risks, and business results to stakeholders and senior management.
  • Use Generative AI and automation to redesign workflows, reduce repetitive work and human error, improve decision quality, and build the team's strategic consulting capability
  • Any ad hoc duties as assigned

Job Requirements:

  • Bachelor's degree or equivalent practical experience.
  • Minimum 10 years of experience in Product Management, with at least 4 years in
  • payments, fintech, or financial operations is preferred.
  • At least 2 years leading and developing a team of product managers will be a plus.
  • Deep knowledge of payment acceptance, including card schemes, acquiring, gateways,digital wallets, tokenisation, and MDR economics.
  • Hands-on experience with reconciliation, settlement, and payment back-office processes is preferred.
  • Preferably with experience delivering B2B payment products such as invoicing, credit terms, and collections.
  • Preferably with strong stakeholder management skills, with the ability to influence and align senior business, finance, technology, and external partners.
  • Data-driven mindset with the ability to analyze transaction and performance data, identify anomalies and make informed recommendations.
  • Excellent written and verbal communication skills, with the ability to translate technical payment concepts into clear and actionable business updates.
  • Leverage Generative AI and automation technologies to streamline reconciliation and back-office workflows, reduce manual effort and human error, and enhance decision-making.
  • Experience in ride-hailing, mobility, marketplace, e-commerce, or other two-sided platform businesses will be advantage.
  • Working knowledge of PCI DSS and payment compliance requirements.
  • Familiarity with Singapore payment rails and wallets, such as PayNow, PayLah!, eGIRO and NETS.
  • Experience with SoftPOS, in-vehicle payment terminals, or B2B transport products. observability.

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