The posting
Remote (with flexibility to work from the Austin, TX or Hoffman Estates, IL office as desired or needed)
About Us
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities
Position Summary
The Business Process Consultant position requires the incumbent manage and execute on-site and remote initial delivery of CDK software, application, and business process consulting and training.
Responsibilities
- Responsible for providing technical consulting to Independent Software Vendors (ISV) and managing the vendor as they progress through the integration certification process of API integration. Expected to be able to work with multiple vendors in various stages of the certification process simultaneously;
- Liaise with Account Management teams to keep them updated on progress with clients and facilitate sales opportunities for consulting and other CDK products.
- Responsible for coordinating with Data & Fortellis Sales Engineers to provide technical integration assessments for third party vendor applications.
- Responsible for providing technical support to the Data & Fortellis R&D team and certifying Data & Fortellis products prior to the release of product for use by ISVs.
- Responsible for troubleshooting product development and production support application integration issues as necessary. Serves as the Tier 3 escalation point for production support issues escalated by Data & Fortellis Support.
- Responsible for coordinating and managing customer simulation testing of DMS applications and API changes with integrating ISVs.
- Responsible for acquiring and maintaining in-depth knowledge of integrated CDK applications.
- Responsible for contributing to efforts to continuously improve organizational processes, such as the identification and documentation of standards and best practices related to the activities of their role in the Data & Fortellis program.
- Open to travel for internal meetings as required.
Job Requirements
- At least 5 years experience working with software requirements, troubleshooting software issues, and testing software to ensure that it meets requirements.
- At least 5 years experience working with and/or supporting CDK applications such as CRM, F&I, Accounting, Parts, and Service.
Preferred Qualifications
- Proficiency in working with ENGLISH query language and DMS operating system.
- Preferred experience within the automotive industry and automotive dealership management.
- Ability to consult with client’s staff at all levels.
- Ability to work independently with little supervision in a fast-paced environment.
- Must possess excellent troubleshooting skills.
- Strong communication skills are required as this is a customer facing position.
- Strong organizational skills and be able to manage multiple concurrent projects.
- Understanding business environments and associated processes and to effectively communicate about them to a technical audience.
- Ability to effectively manage the expectations of Customers, Product/Program/Project Managers, Developers, and QA Engineers.
- Proficiency with MS Office products.
- Ability to work remotely with clients.
Base Compensation: $65,000 - $85,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.
