The posting
Remote/Field: MUST be able to travel 100% of the time including flying and extended driving
About Us
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance
Position Summary
The National Trainer is responsible to effectively and efficiently install CDK Solutions to our customers working as a key member of the installation team and to train all customers’ users virtually and/or on-site.
Position Responsibilities & Essential functions
- Successfully consults, installs and trains customers on CDK Global solutions. Have a complete understanding of the products trained within the assigned workflow (i.e. parts, service, accounting, sales)
- Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations
- Is Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.
- Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows, functionality gaps, product change requests, and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting.
- Thoroughly completes daily trip reports to document project status to key project stakeholders.
- Facilitates work in process activities to begin training process and insure client go-live readiness.
- Monitors customer trainee progress and meets regularly to review and set goals with regard to training objectives.
- Takes initiative to keep up to date and proficient on products, processes and industry utilizing available learning resources.
- Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities.
- Applies adult learning theory to adapt delivery to learning styles of participants.
- Applies facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.
- Demonstrates ability to act as a mentor and help to train new associates or associates new to a product set.
- Monitors and documents associate trainee progress
- Compliments on-site leadership efforts by directing focus on impactful project specific milestones and deliverables, improving customer experience and overall project quality.
- Performs other related duties as assigned.
Qualifications
Minimum:
- Able to travel 100% including flying and extended driving
- Available to fulfill periodic weekend travel and/or work requests
- Flexible to non-standard working conditions, including standing and walking
- 4 or more years of Retail Automotive experience
- Retail Automotive Management Experience is required
- CDK Retail experience is required
- Trainer Performance Surveys scores are within acceptable range or above
- Is requested as a Trainer on key training installations
Preferred:
- *Retail Experience in additional CDK Work Flows is preferred
- *Formal Training experience is encouraged
- *CDK Retail certification in primary Work Flow is preferred
- *CDK Retail certification in core Work Flow Add Ons is encouraged
- *CDK Retail certification in additional Work Flows is encouraged
Education/Experience
Minimum:
- Associates Degree or equivalent knowledge/experience
- Valid Passport for North American, Canada and Caribbean travel
- Must have a valid driver's license and eligible to rent a car
Compensation: $70,000 - $80,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.
