Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 days ago

Customer Service Engineer I

cdsc6 open roles

Where
Des Moines, IA, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Engineer Icdsc · Des Moines, IA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on cdsc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

  About the opportunity:   The CSE is responsible for troubleshooting, diagnosing, and resolving technical issues related to audiovisual (AV) and cinema systems. This role focuses on building a foundational understanding of principles and practices, handling field repairs, maintenance and installation. It involves developing an awareness and familiarity with standard tools and procedures, enabling employees to handle field repairs, maintenance, and installations. Ideal for those starting out, this position provides essential training and experience in more complex tasks over time. The CSE ensures compliance with service standards, KPIs, and safety regulations. Approximately 80% of duties are performed on-site at customer locations, requiring frequent domestic and international travel, often on short notice.    Location: Must be local to Des Moines, IA   Responsibilities:

This role requires regular travel, including international trips, as part of its core responsibility. Coordinate equipment repairs and maintenance accurately allowing enough time for transit and testing. Remotely and with onsite attendance diagnose and research complex customer issues to ensure timely restoration of system operation. Perform emergency repairs, planned maintenance, installations and decommissioning of AV and Cinema systems at customer locations or Christie facilities as required to restore system functionality and ensure customer satisfaction. Diagnose and resolve technical issues on-site or remotely to restore system functionality, repair and update system equipment, components, and software. Perform services under defined KPIs for continuous improvement. Ensure all the assigned tools and equipment are in good working condition and securely stored. Correctly account for market inventory use, maintaining accurate records of consumption and inventory cycle counts. Provide product and technical system training to customers, ensuring effective operation of AV systems and related equipment, while enhancing knowledge and information sharing. Excellent skills in written and verbal communication, as well as presentation. Provide standard Technical Support to Christie customers via email, telephone or onsite. Keep up with technical knowledge through ongoing training and technical bulletins. Ensure completion of pre-visit Health and Safety forms and adhere to all relevant policies and legal requirements before visiting customer site. Comply with statutory and Christie-defined Health & Safety policies and code of conduct policies in execution of responsibilities.

  What we are offering: A competitive salary, vacation, health & dental benefits, and employer-matched 401K pension plan. You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight – your contributions will have an influence.   The experience and skills we value:

Minimum 3-5 years relevant experience in technical support, networking, field service, PC repair or related field Minimum 3-5 years’ experience in repair/maintenance/theory of Digital projection systems and/or other Audio systems, in technical support, networking, field service, PC repair or related field experience

What will put you ahead:

Experienced with audio/video test and calibration and related equipment. Electrical/Electronic understanding/training including troubleshooting skills. Understand AV signal flow and the ability to troubleshot to find failed component. Ability to provide on-call support when necessary. Experience with multimedia equipment installation and service. Experienced with AV testing and calibration equipment. Excellent communications and customer service skills (verbal, written & analytical) Experience with multimedia equipment installation and service.  Understanding of analog and digital circuits

WORKPLACE GUIDELINES:   Occasional:

Standing, Bending, Pushing/Pulling Light Lifting (up to 25 lbs.), Moderate (25-50 lbs.) to Heavy (50 lbs.+) Reaching above shoulder level Travel 

Frequent:

Reading and Writing Ability to Comprehend Sitting and using finger movements Communicating orally Handling objects (manual dexterity) Reason and analyze Perform calculations

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against cdsc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on cdsc's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    cdsc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.