Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 29 days ago

Loyalty Team Representative

Celero Commerce9 open roles

Where
Brentwood, Tennessee, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowLoyalty Team RepresentativeCelero Commerce · Brentwood, Tennessee, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Celero Commerce's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted 29 days ago

The posting

Location: Brentwood, Tennessee, United States,None,None

Are you passionate about customer retention and skilled in problem-solving? As a Loyalty Team Representative, you’ll play a crucial role in retaining customers, resolving concerns, and strengthening relationships to reduce attrition. This role requires a proactive approach to account management, including handling rate reviews, providing technical support, and conducting retention calls to win back and engage customers.

You’ll be responsible for managing a customer pipeline, tracking interactions in the CRM, and collaborating with cross-functional teams to ensure a seamless customer experience. If you excel at communication, relationship management, and customer satisfaction, this role is an exciting opportunity to make a direct impact!

Responsibilities

  • Account Management: Actively manage accounts of existing customers who are at risk of cancellation, addressing their concerns and providing solutions to ensure retention.
  • Technical Support: Troubleshoot and resolve any technical issues customers may encounter with our products or services to ensure customer satisfaction
  • Rate Reviews: Address and review customer concerns about pricing, offering solutions and alternatives to keep customers engaged.
  • Proactive Retention Calls: Reach out to customers who have cancelled their service to understand their reasons for leaving, address any issues, and attempt to win them back by presenting compelling reasons to return.
  • Customer Attrition Prevention: Proactively contact existing customers to address any dissatisfaction and prevent churn, offering tailored solutions to ensure continued loyalty. Meet Call Stat Requirements: Consistently meet established call quotas, ensuring a high level of customer engagement and retention.
  • Document Interaction: Maintain accurate and detailed notes of customer interactions through CRM systems, ensuring all follow-up actions, resolutions, and action plans are properly logged and tracked.
  • Pipeline Management: Efficiently manage your customer pipeline, ensuring timely follow-up calls are made and all customer inquiries are handled within the designated timeframes.
  • Customer Feedback Collection: Gather and report valuable customer insights to management, helping identify trends and opportunities for service improvement.
  • Cross-Department Collaboration: Work closely with other departments, including Technical Support and Sales, to resolve customer issues and enhance overall customer experience.

Experience & Requirements

  • Proven experience in customer service or retention roles, ideally in a call center environment. Strong communication skills, both verbal and written, with the ability to handle challenging conversations and provide empathetic support.
  • Excellent problem-solving skills with the ability to think critically and creatively to resolve customer issues.
  • Ability to manage multiple accounts, prioritize tasks, and meet call and retention goals.
  • Strong proficiency with CRM systems and maintaining accurate, detailed records of customer interactions.
  • Ability to manage a customer pipeline, ensuring timely follow-up calls and action on customer needs.
  • Technical aptitude to troubleshoot customer issues and navigate support systems.
  • Ability to work independently and as part of a team.
  • Detail-oriented with excellent organizational skills.
  • Experience in a fast-paced environment, with a focus on meeting key performance metrics.
  • Previous experience in customer retention, loyalty programs, or win-back campaigns is a plus.

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization.

Apply to this job

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Celero Commerce's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Celero Commerce's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Celero Commerce's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.