The posting
Meet and greet customers as they enter the department or facility. Assess the needs of the customer, explain the accounts and services available, and assist in the selection of the most appropriate product or service for the customer’s needs. Open new personal or business accounts including checking and savings accounts, certificates of deposit (CD), safe deposit boxes, individual retirement accounts (IRA), internet banking services, ATM and debit cards, and credit cards. Accurately prepare all related documentation. Provide accurate and timely service on account maintenance and research requests, change of address requests, stop payment requests, telephone and wire transfer requests, check orders, funds transfers, and other customer requests. Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts. Accurately and efficiently process and record teller transactions for Bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments, conducting money transfers, placing stop payments, conducting cash advances, and other related services. Verify and balance cash drawer daily. Assist in identifying cash offages. Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery. Understand and comply with loss control measures by maintaining cash drawer within prescribed limits. Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement, including obtaining appropriate documentation from customers and non-customers. Actively participate in the Retail sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services. Acquire and maintain thorough knowledge and understanding of compliance, security, and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFAC, etc.) evidenced by appropriate application of these regulations in day-to-day operations. Consistently deliver Legendary Service by promptly and professionally greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment. May be assigned vault balancing responsibilities. Assist others in the department or facility as needed and/or directed.
Education and/or Experience High school diploma or equivalent Previous teller or cash handling experience preferred Previous customer service experience preferred Previous sales experience preferred Knowledge of bank accounts and services, policies and procedures, and regulations preferred Experience with banking software preferred
Computer and Equipment Skills Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voicemail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, remote capture machine, and security devices. Knowledge of spreadsheet and word processing software preferred
Communication Skills Ability to read, write, and speak English Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Strong sales, interpersonal, and communication skills
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, and percent Ability to accurately and efficiently count, receive, and disburse cash
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Ability to deal with problems involving several concrete variables in standardized situations
