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Open nowPosted 6 hours ago

Customer Service Representative - Full Time Spay/Neuter Services

Central California SPCA

Where
Fresno, CA, United States
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Your applicationOpen nowCustomer Service Representative - Full Time Spay/Neuter ServicesCentral California SPCA · Fresno, CA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Central California SPCA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 6 hours ago

The posting

We're looking for a team player to deliver excellent customer service in a personable, friendly manner to our adopters and clients who visit our Spay/Neuter Services at the Central California SPCA.

Key Responsibilities:

  • Schedule and manage client appointments using practice management software
  • Maintain accurate electronic medical records (EMR) and client documentation
  • Monitor and track inventory, ensuring timely updates in the system
  • Manage the full client visit process, including check-in, service coordination, and discharge for surgical and vaccination appointments
  • Provide exceptional customer service with a friendly, professional, and compassionate approach
  • Communicate clearly with clients and relay important information to veterinarians and management
  • Educate clients on responsible pet ownership, animal care, and available services
  • Accurately process cash and credit card transactions
  • Maintain cleanliness and organization throughout the facility, including reception, exam rooms, and common areas
  • Keep workstations clean and organized at all times
  • Stay informed on services, programs, and promotions to better assist clients
  • Promote services, programs, and donation opportunities in alignment with organizational policies
  • Follow all safety, sanitation, and disease control protocols
  • Perform general facility upkeep and support daily operations as needed

Requirements

Qualifications & Expectations:

  • Reliable attendance and strong work ethic
  • Excellent communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • High School Diploma or equivalent.
  • Ability to handle stressful situations and good problem solving skills.
  • Ability to work cooperatively with a diverse group of people.
  • At least 6 months prior customer service experience answering phones and money handling experience.
  • High comfort level with computers specifically a working knowledge of Microsoft products.

Benefits

$17.50/hour.

Temp to hire position. Approximately 40 hours/week.

Monday-Friday 7:00AM-3:30PM

  • 💼 Compensation & Benefits (when eligible)
  • Health Insurance
  • Dental & Vision Insurance
  • Supplemental insurance such as disability, cancer, accident insurance.
  • Life Insurance
  • Vacation and Sick Leave
  • 11 Holidays per year
  • 401(k) with employer contribution (for qualifying hours)
  • Employee pet care discounts
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Central California SPCA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Central California SPCA's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Central California SPCA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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