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Open nowFirst seen 8 hours ago

Automotive Service Manager

centralfloridalincolnmercury8 open roles

Where
Orlando, FL
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Your applicationOpen nowAutomotive Service Managercentralfloridalincolnmercury · Orlando, FL

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The clock on this job

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 8 hours ago

The posting

Automotive Service Manager

The Opportunity: Lead our service and parts team to drive revenue growth and deliver a world-class customer experience. We are looking for a highly motivated, hands-on leader who can organize a team, hold staff accountable, and oversee the daily operational and financial success of our service departments.

Your Responsibilities:

  • Team Leadership: Hire, train, schedule, and supervise technicians, advisors, and assistant managers.
  • Goal Setting: Establish monthly sales and revenue objectives, measure progress, and minimize technician unapplied time.
  • Customer Care: Maintain a high Customer Service Index (CSI) by resolving complaints immediately and overseeing customer follow-ups.
  • Operations: Ensure accurate warranty procedures, proper dispatching, and compliant paperwork.
  • Training: Ensure technicians stay up to date with OEM and ASE training.

Our Core Values:

  • Accountability – We take ownership of our actions and results.
  • Teamwork – We win together.
  • Kindness – We treat others with compassion.
  • Grit – We have the heart to see things through.
  • Integrity – We do the right thing, always.
  • Curiosity – We ask questions to learn and understand.

Qualifications:

  • MUST HAVE: 3+ years of experience as an Automotive Service Manager or Director.
  • MUST HAVE: Valid FL Driver's License with a clean record.
  • MUST HAVE: Ability to pass a background check and drug screen.

Preferred (A Big Plus!):

  • Ford/Lincoln brand experience
  • Ignite (Reynolds and Reynolds) experience
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