The posting
Director of Rooms
Hospitality Starts Here:
What attracts the best people to work? The same qualities that attract the best customers. The Indigo Road Hospitality Group (IRHG) engages in Enlightened Hospitality which begins with how we treat our teammates. This determines how they treat the guests who visit our hotels and restaurants. This approach produces a team that cares about our guests, our stakeholders, and the physical assets under our care. However talented and committed the team may be, it must be it must be led by dedicated, experienced professionals with the skills to teach and lead other team members.
The Role:
Our hotel team is seeking an energetic and experienced Director of Rooms to oversee and manage our Front Office and Housekeeping Departments. This individual will be responsible for working with other department heads to manage day-to-day rooms operations in keeping with Indigo Road standards. Directly responsible for guest satisfaction and driving continuous improvement processes in each department and hotel wide. Assesses hotel operational needs, proactively plans, and prepares for exceptional guest service, reviews operational excellence requirements with department heads and implements/evaluates programs for continued success. This team member will participate in total hotel management activities as a member of the Hotel Management Team.
What we will ask of you:
- Directs hotel actions for improving team member satisfaction, increasing cleanliness and service levels, and maximizing profitability.
- Ensures the hotel implementation and compliance of Indigo Road policies and procedures as well as brand standards.
- Leads team members and other managers and supervisors to ensure team member satisfaction, guest service, and financial and quality goals are met or exceeded.
- Speaks with and responds to guests regarding service challenges.
- Provides leadership, guidance and assistance relating to the annual Budget, including expenses to manage and operate rooms and property operations and maintenance departments.
- Directs preparation of reports pertaining to the annual hotel Budget and Business Planning process.
- Plans, organizes, chairs, and/or participates in various hotel meetings such as Staff/Leaders, Management, Departmental, Focus Groups, etc.
- Analyze Department structure as it relates to operational effectiveness.
- Develops skills and abilities of direct reports.
- Assist General Manager in monitoring high potential team members and ensure their growth as leaders within the company.
Other Duties/Responsibilities:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
- Leads the property operations team
- Participates in and maintains active community relations
- Participates in corporate activities and meetings as requested
- Collaborates with departments to plan and implement all team member events
- Conducts hotel inspections with relevant team members
- Prepares follow up for special projects as necessary
- Hours Required: Fifty to Sixty hours over a five-day period; flexible; days and times may vary based on needs of Hotel. Hours based on business volume and needs, most weekends required.
Job Qualifications:
Abilities
- Requires advanced knowledge of hospitality and business management fields, especially Housekeeping and Front Desk.
- Requires considerable working knowledge of other hotel areas and skills to integrate and communicate information.
- Requires studying, analyzing and interpreting complex activities or information to improve known practices or develop new approaches.
- Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
- Requires highly developed communication skills in leading team members and guest satisfaction.
Skills
- Must have excellent speech and written skills to communicate with managers, guests and team members.
- Excellent organization and project skills
- Must have excellent literacy skills necessary for reports, policies and procedures.
- Must have an eye for detail to visually inspect hotel.
- Must have mobility to walk through the front and back of the hotel.
- Fluency in both English and Spanish highly desirable
Education/Formal Training A four-year college degree or equivalent education/experience
Experience Two - Three years of employment in similar position. Must have brand experience (Hilton, IHG, and/or Marriott).
Physical Requirements:
- Ability to work an average of 55 hours a week
- Ability to stand and walk 90% of the time
- Occasional stooping, kneeling or crawling
- Occasional pushing, pulling, lifting or carrying up to 40 lbs
- Occasional ascending or descending ladders, stairs, ramps
- Constant receiving detailed information through oral and written communication
- Constant talking, expressing or exchanging ideas by means of the spoken word in English
Benefits:
- Competitive Compensation: Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
- Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
- Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
- Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
- Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
- Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
