Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Patient & Family Experience Specialist - Patient & Family Experience

Centre for Addiction and Mental Health (CAMH)47 open roles

Pay
$85,683 – $107,104 a year
Where
Toronto, ON, Canada
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPatient & Family Experience Specialist - Patient & Family ExperienceCentre for Addiction and Mental Health (CAMH) · Toronto, ON, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Centre for Addiction and Mental Health (CAMH)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Centre for Addiction and Mental Health (CAMH) postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted yesterday

Centre for Addiction and Mental Health (CAMH) median: 13 days open

The posting

Job Description

Reporting to the Senior Clinical Manager, full-time, permanent Patient and Family Experience and working closely with the Experience Lead, the Patient and Family Experience Specialist role supports with management of the day-to-day operations of the Patient and Family Experience Office and Family Resource Centre.

The Patient and Family Experience (PFE) Specialist provides clinical expertise to support management of day-to-day operations of the Patient and Family Experience Office and Family Resource Centre. The PFE Specialist connects directly with patients/families/members of the public to resolve concerns. The PFE Specialist maintains case files in our internal tracking system and ensures that questions/concerns from stakeholders are responded to in a timely manner. The PFE Specialist provides support and education to staff and physicians seeking proactive guidance from the Patient and Family Experience Office to navigate complex situations. This will include development and delivery of education and training for clinical teams.

Responsibilities

  • Responding to patient and family feedback. This includes connecting with patients, families and members of the community to understand their concerns, liaising with relevant leadership to review concerns and providing responses back to patients/families/community as appropriate.
  • Responding to consultation requests from clinical teams seeking support managing complex situations
  • Supporting the Patient and Family Experience Coordinators working in the Family Resource Centre (i.e. reviewing complex cases, providing coverage of the space as required)
  • Supporting with analysis of experience data and completion of reports
  • Participation in CAMH risk management and quality improvement initiatives as required.
  • Other responsibilities include, but are not limited to, preparing correspondence, preparing formal reports and presentations, and other duties as assigned.

This position requires a high degree of confidentiality and discretion as the successful candidate will provide assistance on confidential employee and physician practice issues and patient clinical matters. The successful candidate will liaise effectively with internal stakeholders including the Quality and Patient Safety team, Office of CAMH President and CEO, Chief Medical Officer, Legal Office, CAMH leaders and managers, Empowerment Council, Psychiatric Patient Advocates Office, Office of Provincial Ombudsman, and clinical leadership. Other responsibilities include, but are not limited to, preparing correspondence, preparing formal reports and presentations, and other duties as assigned. The successful candidate will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at the Queen Street Site.

Qualifications

  • Master’s degree in a related field and be a regulated health professional in good standing with their respective College.
  • Experience working in a hospital and/or mental health and addictions field preferred.
  • Awareness of the impact of stigma as experienced by people with lived experience of mental health illnesses and or addictions.
  • Patient Relations and/or conflict management training or Alternative Dispute Resolution certification is an asset.
  • Strong written, verbal and analytical skills and the ability to manage multiple activities.
  • Skilled at developing and delivering presentations.
  • Superior organizational and communication skills, tact, diplomacy and sound judgment.
  • Excellent time management skills and the capacity to attend to your duties with minimal supervision.
  • Conscientious, empathetic, mindful, objective and able to engage with others in a compassionate and productive manner.
  • Ability to effectively manage unpredictable, stressful situations and conflicting priorities.
  • Superior computer, data management and basic statistical analysis skills are essential.
  • Proficient in the use of the advanced level Microsoft Office suite of applications, Adobe Acrobat Professional and related software combined with an ability to learn new applications quickly.
  • Bilingualism (French/English) and/or proficiency in a second language would be an asset.

Compensation & Benefits:

  • Salary is competitive and based on experience, with a hiring range of $85,682.95 – $107,103.68per year.
  • Employees in this role may progress within the full pay range of $85,682.95 – $128,524.42 per year
  • CAMH’s Total Rewards: Includes participation in HOOPP defined benefit pension plan, extended health and dental benefits, paid vacation starting at 4 weeks, flexible work arrangements, and ongoing professional development support.

This role allows professionals to apply their expertise in a mission-driven environment dedicated to public health outcomes.

If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

About Us

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca.

To view our Land Acknowledgment, please click here.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Centre for Addiction and Mental Health (CAMH)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Centre for Addiction and Mental Health (CAMH)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Centre for Addiction and Mental Health (CAMH)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.