Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 27 days ago

Revenue Protection Performance Manager

centrica58 open roles

Where
Flexible
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowRevenue Protection Performance Managercentrica · Flexible

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on centrica's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. centrica postings stay open a median of 14 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 27 days ago

centrica median: 14 days open

The posting

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

As a Revenue Protection Performance Manager you will lead the development and continuous improvement of our approach to energy theft detection and Revenue Protection field performance.

You will use operational, commercial and industry insight to improve conversion, efficiency and field effectiveness, ensuring Revenue Protection activity delivers strong customer, regulatory and commercial outcomes.

Through expert leadership, collaboration and constructive challenge, you will strengthen Revenue Protection capability, embed best practice and help drive the organisation towards industry-leading performance.

Location: Flexible/Homebased

Accountabilities:

  • Lead the continuous improvement of Revenue Protection investigation and detection performance.
  • Develop and implement approaches that improve theft detection conversion, field efficiency and commercial outcomes whilst maintaining customer, safety and regulatory standards.
  • Use operational, commercial and performance data to identify opportunities, understand performance drivers and translate insight into practical field improvements.
  • Define and monitor key performance indicators across the end-to-end Revenue Protection process, ensuring performance is understood and improvement activity is focused in the right areas.
  • Act as a Revenue Protection subject matter expert, strengthening organisational knowledge and supporting operational teams in making effective investigation and field decisions.
  • Develop and embed Revenue Protection best practice, ensuring field colleagues have the knowledge, processes and tools required to maximise detection effectiveness.
  • Identify capability and knowledge gaps and work with operational leaders to develop sustainable solutions that improve Revenue Protection expertise.
  • Build external industry relationships to understand emerging practice, benchmark performance and identify opportunities to strengthen our approach.
  • Drive performance against relevant industry incentive arrangements and support the ambition to achieve industry-leading performance.
  • Work collaboratively with operational teams to improve conversion, productivity and efficiency while ensuring activity remains commercially effective.
  • Identify and challenge existing practices where opportunities exist to improve customer, operational or commercial outcomes.
  • Drive effective use of systems, technology and data to improve decision-making, field effectiveness and performance visibility.
  • Support the development and implementation of changes to processes, systems and ways of working that improve Revenue Protection performance.

Key Stakeholders and Working Relationships

  • Build strong relationships across Revenue Protection, field operations, performance, commercial and supporting business teams to identify opportunities and remove barriers to improved performance.
  • Develop effective relationships with industry partners, service providers and external stakeholders to share best practice, strengthen organisational knowledge and support industry-leading Revenue Protection delivery.

Work Experience & Functional/Technical Skills:

  • Strong operational knowledge and experience of Revenue Protection, energy theft investigation or a comparable specialist field environment.
  • Strong understanding of Revenue Protection investigation and detection practices and the factors that influence successful field outcomes.
  • Ability to interpret operational and commercial performance data and translate insight into practical improvement activity.
  • Strong commercial awareness with the ability to balance detection performance, efficiency, cost, customer and regulatory considerations.
  • Experience of developing and embedding operational best practice and driving continuous improvement.
  • Strong stakeholder management and influencing capability, with the confidence to constructively challenge established ways of working.
  • Ability to build effective relationships with operational teams, senior leaders, industry stakeholders and external partners.
  • Confidence using business systems, digital tools and performance reporting to identify opportunities and drive improvement.
  • Ability to operate as a subject matter expert, strengthening organisational capability and sharing specialist knowledge across the business.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against centrica's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on centrica's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    centrica's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.