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Open nowPosted yesterday

Lider de Atendimento

CENTRO DE SAÚDE FISIOCENTER

Where
Abaetetuba, PA, Brasil
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Your applicationOpen nowLider de AtendimentoCENTRO DE SAÚDE FISIOCENTER · Abaetetuba, PA, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CENTRO DE SAÚDE FISIOCENTER's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

The posting

O Líder de Atendimento é responsável por coordenar a equipe de atendimento ao cliente, garantindo a qualidade e eficiência no atendimento. Ele atua na resolução de conflitos, treinamento da equipe e no desenvolvimento de estratégias para melhorar a experiência do cliente. Além disso, é responsável por monitorar indicadores de desempenho e propor melhorias contínuas no setor de atendimento.

  • Coordenar a equipe de atendimento ao cliente, distribuindo tarefas e orientando os colaboradores.
  • Realizar o treinamento da equipe, garantindo que todos estejam alinhados com os procedimentos e padrões de atendimento estabelecidos.
  • Atuar na resolução de conflitos e situações complexas de atendimento, buscando a satisfação do cliente.
  • Desenvolver estratégias para melhorar a experiência do cliente, identificando oportunidades de aprimoramento no atendimento.
  • Monitorar os indicadores de desempenho da equipe, como tempo de espera, taxa de resolução no primeiro contato, entre outros.
  • Propor e implementar melhorias contínuas no setor de atendimento, visando a eficiência e a qualidade no atendimento ao cliente.
  • Participar de reuniões e alinhamentos com outras áreas da empresa, buscando a integração e sinergia entre os departamentos.
  • Manter-se atualizado sobre as tendências e inovações na área de atendimento ao cliente, buscando sempre a excelência no serviço prestado.
  • Gerenciar escalas de trabalho, folgas e férias da equipe, garantindo a cobertura necessária para atender a demanda de atendimento.
  • Elaborar relatórios de desempenho da equipe e apresentar resultados para a liderança, propondo ações corretivas e preventivas quando necessário.
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  1. A CV for this posting

    Written against CENTRO DE SAÚDE FISIOCENTER's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CENTRO DE SAÚDE FISIOCENTER's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CENTRO DE SAÚDE FISIOCENTER's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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