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Open nowPosted 2 days ago

DRM Call Center Agent

Cepal Hellas Financial Services S.A.

Where
Athens, Attica, Greece
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Your applicationOpen nowDRM Call Center AgentCepal Hellas Financial Services S.A. · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cepal Hellas Financial Services S.A.'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 2 days ago

The posting

Role Purpose

The DRM Call Center Agent is responsible to serve customers by answering questions, handling complaints, and troubleshooting problems, regarding products and services.

Main Accountabilities

  • Handles inbound and outbound calls from/to clients in order to understand and address their needs, complaints, or issues with products and services, ensuring they feel supported and valued
  • Strives to meet or exceed call center metrics while providing excellent and consistent customer service by utilizing software, databases, scripts, and tools appropriately
  • Maintains and updates customer databases, as well as handles filing, mailing and correspondence
  • Demonstrates compliance with internal and external rules, regulations, and procedures, including Internal Controls and any applicable Compliance policies
  • Ensures customer feedback is used to enhance customer services
  • Generates customer interest in the company's services or products through follow-up calls

Requirements

Education, Experience and Technical Skills

  • Bachelor’s Degree in any business-related field will be considered an asset
  • Excellent oral and written communication skills in Greek and English
  • Computer Literacy, familiarity with MS Office applications
  • Proven working experience in the Customer Care sector

Competencies

  • Strong organizational, time management and multitasking skills.
  • Goal-oriented, adaptable and able to work effectively under pressure while delivering high-quality results.
  • Team player with strong interpersonal and communication skills.
  • Strong problem-solving ability and collaborative mindset.

Benefits

Here’s what you can look forward to as part of the #CepalTeam:

  • Competitive Compensation : We offer an attractive salary, annual performance-based bonuses, and a monthly meal allowance through our ticket restaurant card.
  • Health: Private medical insurance is provided for you and your family.
  • Family Support: Monthly financial allowance for early education (nursery) and coverage of expenses for children with neurodiversity or disabilities—including therapeutic swimming, music therapy, horse riding, and parental support.
  • Flexible Work Model: Our hybrid approach offers a level of remote work flexibility that supports work-life balance while preserving strong collaboration and team spirit.
  • Modern Workspaces: Contemporary offices designed to support comfort, health, and productivity, with fully equipped workstations, quiet areas, on-site restaurant, and group fitness sessions .
  • Lifelong Learning: Cepal supports continuous learning through access to e-learning platforms and structured professional development programs.
  • Career Progression: We are committed to your growth, offering a clear development path supported by feedback, mentoring, and personalized learning plans.
  • Make a Difference: Get involved in regular wellbeing, ESG and volunteering initiatives that reflect our values and foster a sense of purpose and community.

At Cepal, we believe that inclusion is more than a value, it's a way of thinking and acting. As members of the Diversity Charter Greece, we are committed to fostering a workplace where every individual feels respected, empowered, and free to contribute meaningfully.

All applications are treated fairly, confidentially, and based solely on qualifications and merit.

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